Shelley Martinez
Orange,CA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Also a position where I can utilize my organization skills and continue to develop and be an asset in a professional environment.
Overview
11
11
years of professional experience
Work History
Teller Associate
Wells Fargo
03.2019 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
Implementation Specialist
Wells Fargo
09.2016 - 06.2018
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Respond to impound/ lien notifications within the allotted time frame (state specific) worked with city courts, contracted towing facilities , DMV, and other agencies concerning a variety of impound questions and issues.
- Reviewed and processed accounts that charged off and needed to be assigned for repossession , research things such as payment information, military status and state laws.
- Negotiate fees when needed to obtain Wells vehicles back from tow facilities.
- Train new employees
Repo Admin- Operation Processor 2
Wells Fargo
05.2012 - 09.2016
- Checked records for accuracy and completeness, and corrected errors.
- Processed and scanned files into electronic databases.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Daily scrub on vehicles that were passed due and needed to be assigned for repossession.
- Reviewed title and credit bureau inquires
- Assigned vehicles out for repossession
- Reviewing accounts that charged off (delinquent)
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CASkills
- Strong Sense of Banking Ethics
- Teller Training
- Account Inquiries
- Cash Handling Expertise
- Currency and Coin Counters
- Safe Deposit Box Oversight
- Rapid 10-Key Data Entry
- Customer Transactions
- Training Classes
- Teller Procedures
- Compliance, Banking Laws and Regulations
- Excellent Time Management Skills
Timeline
Teller Associate
Wells Fargo
03.2019 - Current
Implementation Specialist
Wells Fargo
09.2016 - 06.2018
Repo Admin- Operation Processor 2
Wells Fargo
05.2012 - 09.2016
High School Diploma -
Eisenhower Senior High School
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