Overview
Work History
Education
Skills
Accomplishments
My Own Words
Timeline
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Shelley Mateu

New Orleans,LA

Overview

21
21
years of professional experience

Work History

Captain, B-737

Southwest Airlines
Houston, TX
06.2024 - Current
  • Operated B-737 aircraft according to FAA regulations while adhering to company policies and standard operating procedures.
  • Maintained situational awareness in order to make informed decisions regarding weather conditions, air traffic control instructions, and potential hazards en route.
  • Communicated effectively with cabin crews in order to ensure a safe environment for passengers and crew throughout the duration of the flight.
  • Kept close eye on passengers and met all needs with care to promote satisfaction and repeat business.
  • Greeted passengers at craft entrance and offered assistance and engagement to put all travelers at ease.
  • Maintained proficiency in field to maximize personnel and passenger safety.

First Officer

Southwest Airlines/AirTran Airways
Houston, TX
07.2007 - Current
  • Conducted pre-flight briefings with the Captain to ensure that all safety protocols were followed.
  • Operated aircraft within FAA regulatory standards.
  • Collaborated with pilot to properly operate aircraft from takeoff to landing.
  • Operated aircraft controls in accordance with established standard operating procedures.
  • Communicated with passengers regarding flight information and ensured their comfort during the journey.
  • Verified that all necessary documents had been completed prior to departure.
  • Responded quickly and efficiently to emergency situations as they arose.
  • Managed communication between crew members in order to coordinate tasks effectively.

Captain, E-170/E-145 Series

Shuttle America/Chautauqua Airlines
Chica, IL
02.2004 - 07.2007
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our flights, airline and services.
  • Worked with cross-functional teams to achieve goal of on-time performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to flight and cabin crew to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Bachelor of Science - Aviation

Southeaster Oklahoma State University
Durant, OK
05-1999

Private, ME, COMM, Inst - Aviation

Spartan School of Aeronautics
Tulsa, OK
08-1997

Skills

  • Crew resource management
  • Technical problem solving
  • Aircraft inspections
  • Mechanical understanding
  • Problem-solving abilities
  • Passenger relations
  • Reliability
  • Data Interpretation
  • Crisis Management
  • Technical Troubleshooting
  • Time management abilities
  • Flight coordination
  • Safety procedures adherence
  • Team building
  • Professionalism
  • Multitasking
  • Effective communication
  • Risk Assessment
  • Problem-solving aptitude
  • Self motivation
  • Analytical decision making
  • Adaptability

Accomplishments

  • Circle of Stars Award 2007 (Shuttle America Airlines) Outstanding Customer Service recognition given to 10 employees each year
  • Numerous Kick-tails from crew members showing dedication to Herb's values and standards

My Own Words

Every day when I put the uniform on I strive to achieve a higher standard of not only safety and customer service, but dedication to Southwest Airlines and the ideals of Herb Kelleher. From the custodian to the Captain, I believe every human being is important and should be valued as such. Every day I help people in any way I can with empathy and dedication to service. Whether that is a copilot, a cabin crew member or any southwest employee or passenger, I believe in helping people get through a crisis, have a better experience at Southwest Airlines or just bring a laugh or smile to their face. I am a firm believer in never leaving a room without leaving a smile. Simple as that. 

Timeline

Captain, B-737

Southwest Airlines
06.2024 - Current

First Officer

Southwest Airlines/AirTran Airways
07.2007 - Current

Captain, E-170/E-145 Series

Shuttle America/Chautauqua Airlines
02.2004 - 07.2007

Bachelor of Science - Aviation

Southeaster Oklahoma State University

Private, ME, COMM, Inst - Aviation

Spartan School of Aeronautics

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Shelley Mateu