Summary

Overview

Work History

Education

Skills

Timeline

Shelley Mattson

Grand Rapids,MN

Summary

Experienced sales support professional with 10+ years working with customers in different industry settings. Demonstrated excellence in delivering excellent customer service and fostering relationships, contributing to increased team efficiency and customer satisfaction.

Overview

2027

years of professional experience

Work History

Homeschool Mom

Mattson Homeschool

Grand Rapids, USA

01.2005 - Current

Completed over 14+ Gather ‘Round Homeschool Units.
Currently homeschooling a high school student.

Front Desk Associate

Sugar Lake Lodge

Cohasset, USA

04.2017 - 09.2019

Delivered exceptional guest service by promptly addressing inquiries and resolving issues.
Created a warm and welcoming atmosphere for guests, enhancing overall resort experience.
Streamlined guest check-in and check-out processes to improve operational efficiency.
Greeted guests upon arrival and provided excellent customer service.
Resolved customer complaints in a professional manner while maintaining high standards of service quality.

Sales Support Manager

Ascensus

Brainerd, USA

05.2005 - 08.2010

Coordinated sales support activities to improve team efficiency and elevate customer satisfaction.
Managed generation of RFPs and document requests from the sales team for customer needs.
Supervised a team of sales support associates while backing a sales team consisting of more than 20 professionals.
Demonstrated commitment to accuracy and excellence in sales and commission reporting, earning trust and recognition from stakeholders.
Developed and implemented innovative sales reporting, data analysis, and commission generation process using Excel and other multiple other software systems.
Maintained a comprehensive CRM database for tracking sales prospects and client interactions.
Oversaw creation and execution of customer marketing projects for sales team, including email newsletters, mailers, and product information sheets.
Accomplished assignments by collaborating remotely from main office for nearly 2 years.
Worked as project manager of a large acquisition.

Sales and Marketing Manager

Haglin Inc.

Baxter, USA

02.2004 - 10.2004

Managed marketing and sales efforts for residential homes, commercial buildings, land, and subsidiary properties, enhancing overall market presence.
Cultivated and maintained customer relationships, resulting in increased sales and repeat business.
Met face-to-face with realtors and community business members to create and generate leads in the community and increase the awareness of Haglin, Inc.
Cultivated relationships with prospective clients
Collaborated closely with project management and drafting/design staff
Developed professional marketing materials: including brochures, company literature, and flyers.
Controlled advertising budget allocation and developed advertisements for various local and state media platforms.
Developed and managed innovative web page, improving online visibility and engagement.

Partner/Administrator

Minnesota Life Care

Pequot Lakes, USA

02.2003 - 05.2004

Oversaw daily operations to ensure compliance with healthcare regulations.
Managed staff scheduling for multiple medical facilities across Minnesota, optimizing resource allocation.
Recruited, managed, and coordinated daily schedules for over 20 employees.
Cultivated and sustained professional relationships with clients and employees.
Coordinated marketing, advertising, accounts receivable, and payroll departments to streamline workflows.
Completed projects successfully with a high need for multi-tasking.

Certified Medical Assistant

New Spirit Women's Clinic

Grand Rapids, MN

2000 - 2002

Managed appointment scheduling and coordinated with healthcare providers.
Maintained accurate medical records using electronic health record systems.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Ensured confidentiality and compliance with healthcare standards
Administered medications and performed basic clinical procedures as directed.
Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.