Shelley Mckay

Increased patient satisfaction by establishing trust and rapport through compassionate listening and empathetic communication.

• Implemented evidence-based interventions tailored to each patient''s unique needs, promoting optimal recovery outcomes.
• Served as a resource for nursing staff by providing ongoing education regarding behavioral health best practices and current research findings.
• Enhanced patient safety by conducting regular environmental assessments to identify and mitigate potential risks within the behavioral health unit.
• Enhanced interdisciplinary collaboration through consistent communication with healthcare team members, resulting in more comprehensive patient care.
• Provided crisis intervention and stabilization for acute behavioral health situations, ensuring patient safety and proper treatment implementation.
• Promoted self-care among patients through the teaching of effective coping strategies and stress management techniques.
• Supported newly hired nursing staff through mentorship, providing guidance on clinical practice standards, policies, and procedures specific to the field of behavioral health.
• Prevented escalation of psychiatric crises by recognizing early warning signs and intervening promptly with appropriate de-escalation techniques.
• Collaborated with psychiatrists to adjust medication regimens, optimizing therapeutic effectiveness while minimizing side effects.
• Monitored patient reactions after administering medications and IV therapies.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Contributed to staff development by mentoring new nurses, sharing knowledge on best practices in behavioral health nursing care.

• Maintained compliance with regulatory standards, ensuring delivery of high-quality behavioral healthcare services.
• Provided crisis intervention support to patients experiencing severe mental health episodes, de-escalating situations safely and effectively.
• Developed rapport with patients and families, fostering trust while providing emotional support throughout treatment processes.
• Enhanced patient satisfaction through effective communication and compassionate care.

• Increased patient satisfaction by establishing trust and rapport through compassionate listening and empathetic communication.
• Streamlined documentation processes, resulting in increased efficiency and accuracy of patient records.
• Collaborated with psychiatrists to adjust medication regimens, optimizing therapeutic effectiveness while minimizing side effects.
• Enhanced interdisciplinary collaboration through consistent communication with healthcare team members, resulting in more comprehensive patient care.
• Promoted self-care among patients through teaching of effective coping strategies and stress management techniques.
• Conducted group therapy sessions to facilitate peer support, coping skill development, and emotional expression among patients.
• Prevented escalation of psychiatric crises by recognizing early warning signs and intervening promptly with appropriate de-escalation techniques.
• Provided crisis intervention and stabilization for acute behavioral health situations, ensuring patient safety and proper treatment implementation.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.

• Enhanced patient safety by conducting regular environmental assessments to identify and mitigate potential risks within the behavioral health unit.
• Collaborated with psychiatrists to adjust medication regimens, optimizing therapeutic effectiveness while minimizing side effects.
• Enhanced interdisciplinary collaboration through consistent communication with healthcare team members, resulting in more comprehensive patient care.
• Promoted self-care among patients through teaching of effective coping strategies and stress management techniques.
• Conducted group therapy sessions to facilitate peer support, coping skill development, and emotional expression among patients.
• Prevented escalation of psychiatric crises by recognizing early warning signs and intervening promptly with appropriate de-escalation techniques.
• Provided crisis intervention and stabilization for acute behavioral health situations, ensuring patient safety and proper treatment implementation.
• Monitored patient reactions after administering medications.
• Evaluated treatment plan efficacy by regularly assessing patient progress toward established goals, adjusting interventions as needed based on clinical judgment.

• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
• Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
• Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
• Used software to coordinate meetings, appointments, and tasks senior executives.
• Answered high volume of phone calls and email inquiries.

• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

• Established trust with patients through empathetic communication skills and compassionate bedside manner during critical moments of recovery process.
• Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
• Helped patient stand, change dressings and use restroom facility to complete discharge process.
• Increased efficiency in the unit by maintaining accurate documentation of patient assessments, interventions, and progress.
• Participated in ongoing professional development through continuing education courses and nursing conferences, staying current on best practices in post-anesthesia care.
• Evaluated patient pain, nausea, difficulty breathing and fear and agitation in recovery room and employed various nursing interventions to manage vulnerabilities.
• Facilitated smooth patient transitions from surgery to Post-Anesthesia Care Unit, ensuring timely communication with surgical teams.
• Monitored vital signs and levels of consciousness to verify sedation wore off properly and patient regained consciousness.
• Enhanced patient recovery by providing comprehensive post-operative care and monitoring vital signs.
• Reduced complications by assessing patients for potential risks and implementing appropriate interventions.

• Provided optimal care for critically ill patients by promptly identifying complications and implementing appropriate interventions.
• Expedited critical test results to healthcare providers, facilitating timely treatment decisions.
• Delivered high-quality care under pressure during critical situations by remaining calm and focused on executing appropriate interventions.
• Contributed to a high standard of care through ongoing professional development and staying current on best practices in cardiac nursing.
• Managed complex databases containing critical healthcare information, ensuring high levels of data integrity at all times.
• Demonstrated strong clinical judgment in the management of complex patients, utilizing critical thinking skills to make informed decisions about their care.
• Provided compassionate care for critically ill patients, ensuring their comfort and promoting positive health outcomes.
• Assisted students in developing critical thinking skills and applying evidence-based practice guidelines to improve patient care.
• Provided high-quality care for critically ill patients by administering medications, managing ventilators, and performing advanced life support interventions.

• Optimized patient outcomes through active involvement in interdisciplinary rounds, offering nursing perspectives on care plans and advocating for patient needs.
• Maximized patient comfort during end-of-life care by administering palliative treatments per physician orders while advocating for patient preferences.
• Increased efficiency of the nursing team by serving as a resource for current best practices in critical care nursing and mentoring new staff members.
• Promoted a culture of teamwork within the intensive care unit through open communication channels with colleagues from various disciplines.
• Assisted with bedside procedures such as central line insertions, intubations, and chest tube placements to ensure proper sterile technique and patient safety.
• Maintained a high level of competency in caring for critically ill patients with diverse diagnoses by staying current on literature related to critical care nursing best practices.
• Enhanced patient safety with meticulous attention to detail when administering medications, titrating IV drips, and managing ventilators.
• Oversaw various aspects of telemetry by administering pa catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.

• Improved patient outcomes by developing and implementing individualized care plans.
• Enhanced patient satisfaction through effective communication and compassionate care.
• Responded efficiently to critical situations, applying life-saving interventions under pressure while maintaining composure.
• Conducted comprehensive assessments, identifying changes in condition requiring intervention or escalation of care.
• Facilitated seamless transitions between shifts through thorough handover reportings and clear communication among healthcare team members.
• Administered medications safely and accurately, minimizing adverse reactions or errors.

• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.

• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
• Enhanced patient safety through vigilant monitoring and assessment of vital signs, lab values, and symptoms.
• Educated patients on disease processes, treatment options, self-care techniques, and medications to promote informed decision making.
• Provided compassionate emotional support to patients and families during challenging health experiences.