Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelley Mclean

McComb,MS

Summary

Seasoned Sales Agent possessing broad knowledge of sales strategies and customer relationship management. Well-versed in identifying potential leads, negotiating deals, and closing sales. Strong communication skills combined with problem-solving abilities have consistently contributed to driving business growth. Made significant contributions to previous work environments by fostering long-term client relationships through personalized customer service.

Overview

8
8
years of professional experience

Work History

Sales Agent

Cellular Sales Verizon
Mccomb , MS
04.2023 - 10.2024
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Conducted market research to identify new business opportunities.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Worked with fellow sales team members to achieve group targets.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.
  • Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
  • Assisted customers with payment processing, including credit card payments and other forms of payment.

Gas Station Attendant

Marathon Gas Station
McComb, MS
06.2022 - 03.2023
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Stocked shelves with merchandise and ensured that pricing was correct.
  • Verified age requirements for purchase of alcohol and tobacco products.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Maintained accurate financial records, including sales, expenses, and inventory reports.
  • Handled customer inquiries and resolved complaints to maintain positive service experience.
  • Coordinated with team members to ensure efficient shift transitions and continuous operation.

Cashier

Lowes Home Improvement Stores
McComb, MS
11.2021 - 03.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Built and maintained productive relationships with employees.

Production Line Operator

Sanderson Farms Processing Plant
Summit, MS
10.2020 - 03.2022
  • Operated production line machinery to manufacture products according to specifications.
  • Monitored production line for any malfunctions or stoppages and troubleshooted issues as needed.
  • Inspected product quality at various stages of production process and documented results.
  • Performed regular maintenance and cleaning activities on machines used in the production process.
  • Followed all safety protocols while operating equipment, including wearing personal protective gear when required.
  • Ensured that finished products met quality assurance standards before packaging them for shipment.
  • Provided assistance to other operators when requested by supervisor or lead person.

Waitress

Broma’s Deli
McComb, MS
02.2017 - 09.2019
  • Answered questions about menu items, ingredients, and pricing.
  • Prepared checks accurately and processed payments promptly.
  • Organized take-out orders efficiently according to customer requests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Santa Fe Cattle Co

Santa Fe Cattle Company
McComb, MS
07.2016 - 02.2017
  • Greeted customers and provided menus.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Communicated with customers and provided a welcoming atmosphere
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Education

Some College (No Degree) - Psychology

Southwest Mississippi Community College
Summit, MS

Skills

  • Product Demonstrations
  • Customer Assistance
  • De-Escalation Techniques
  • Customer Relationship Management
  • Sales expertise
  • Problem-solving skills
  • Coachable

References

References available upon request.

Timeline

Sales Agent

Cellular Sales Verizon
04.2023 - 10.2024

Gas Station Attendant

Marathon Gas Station
06.2022 - 03.2023

Cashier

Lowes Home Improvement Stores
11.2021 - 03.2022

Production Line Operator

Sanderson Farms Processing Plant
10.2020 - 03.2022

Waitress

Broma’s Deli
02.2017 - 09.2019

Santa Fe Cattle Co

Santa Fe Cattle Company
07.2016 - 02.2017

Some College (No Degree) - Psychology

Southwest Mississippi Community College

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Shelley Mclean