Shelley Moore

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
• Proactively identified potential product flaws through pattern analysis of recurring customer issues.
• Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
• Developed comprehensive knowledge base articles that allowed customers to effectively self-serve when appropriate.

• Led team in resolving customer issues and improving satisfaction through effective support strategies.
• Trained new staff on store policies, procedures, and product knowledge to enhance service quality.
• Developed and implemented workflow improvements to streamline operational processes and reduce wait times.
• Monitored inventory levels and collaborated with management to optimize stock availability for customers.
• Analyzed customer feedback to identify trends and recommend changes for better service delivery.
• Coordinated daily team meetings to discuss performance metrics and set goals for continuous improvement.
• Facilitated cross-training sessions to enhance staff versatility and ensure consistent service levels across shifts.
• Managed escalated customer complaints with a focus on resolution, ensuring positive experiences and loyalty retention.
• Managed a team of support professionals, fostering teamwork and setting performance goals.
• Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
• Participated in company-wide initiatives aimed at improving overall operational effectiveness.
• Improved customer satisfaction by addressing and resolving support issues in a timely manner.
• Mentored junior team members, providing guidance on best practices and professional development opportunities.
• Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Generated reports to track performance and analyze trends.

Triadelphia WV

• Supervised daily operations, ensuring compliance with safety and quality standards.
• Trained and mentored team members on operational best practices and production techniques.
• Monitored workflow efficiency, identifying areas for process improvement and cost reduction.
• Coordinated shift schedules, optimizing staffing levels to meet production demands.
• Implemented training programs for new hires, enhancing skill development and team performance.
• Conducted regular performance evaluations, providing feedback to improve employee productivity.
• Collaborated with management to develop strategies for achieving production targets and deadlines.
• Resolved conflicts among team members, fostering a positive work environment and teamwork culture.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Conducted routine inspections to check quality and compliance with established specifications.
• Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
• Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Managed staff hiring, training and supervision.
• Supervised ongoing daily production phases.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Cultivated professional working relationships with peers and supervisors.
• Kept accurate and detailed records of personnel progress and productivity.
• Troubleshot equipment to reduce service calls and downtime.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Established operational objectives and work plans and delegated assignments to subordinate managers.