Shelley Morgan
Westfield,IN
Summary
Professional and experienced Food and Beverage Service Professional, with extensive knowledge of wine, spirits, and first class dining experience. A strong one-on-one customer engagement focus. Friendly, open and committed to building customer base by providing positive service experience.
Overview
37
37
years of professional experience
Work History
Owner/CEO
Shell-Kensulting And Sales LLC
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Built relationships with customers to encourage repeat business.
Director
Tresco Lighting
06.2022 - 11.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
National Sales Manager
Westgate Manufacturing
01.2020 - 06.2022
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Attended events, training seminars, and manufacturer product showcases.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.
- Liaised with marketing and product development departments to maintain brand consistency.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Managed national sales programs, supervised Fifty sales representatives and evaluated KPIs for promotional opportunities.
Restaurant Customer Service Representative
LaSalle Gril
01.2001 - 01.2004
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Contributed to team success by consistently meeting or exceeding sales targets.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing for faster service and increased efficiency.
Bartender Trainer
Olive Garden/Darden Restaurants
08.1987 - 01.2002
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Science - Business Management And Administration
Indiana University Bloomington
Bloomington, IN04.2014
McDonalds Management Training Program -
Hamburger University
Oakbrook IL09.1984
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Strong multitasking
- Clear and effective communication
- Patience and Tolerance
- Liquor, beer, and wine knowledge
- Responsible Alcohol Service
- Customer service expertise
- Food Pairing Expertise
- Wine service techniques
- Sales Transactions
Timeline
Director
Tresco Lighting
06.2022 - 11.2023
Owner/CEO
Shell-Kensulting And Sales LLC
01.2022 - Current
National Sales Manager
Westgate Manufacturing
01.2020 - 06.2022
Restaurant Customer Service Representative
LaSalle Gril
01.2001 - 01.2004
Bartender Trainer
Olive Garden/Darden Restaurants
08.1987 - 01.2002
Bachelor of Science - Business Management And Administration
Indiana University Bloomington
McDonalds Management Training Program -
Hamburger University
Similar Profiles
Faheem AhmedFaheem Ahmed
Business Consultant, at The Kensulting CompanyBusiness Consultant, at The Kensulting Company
Leasha DillonLeasha Dillon
Administrative Assistant at Shell Property Group Dba Shell Equity, LLCAdministrative Assistant at Shell Property Group Dba Shell Equity, LLC
Cassandra PenickCassandra Penick
Supervisor, Saint Joseph Office at Shell Law & Tax LLCSupervisor, Saint Joseph Office at Shell Law & Tax LLC