Shelley Nichols
Property Management
Kettering,OH
Summary
Professional property management expert ready to deliver outstanding, detail-oriented customer service results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in leasing, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals. Experienced with overseeing multiple properties and ensuring efficient operations.
Overview
7
7
years of professional experience
Work History
Property Manager
T & R Properties
05.2019 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections for 280 units, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
Assistant Property Manager
ROCO Real Estate
03.2018 - 12.2018
- Coordinated move-ins and move-outs for 358 units, ensuring smooth transitions for both tenants and property management team.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
Education
Certificate - Medical Assistant
Institute of Medical And Dental Technology
Springdale, OH05-1984
No Degree - Radiology Technologist
University Of Cincinnati
Blue Ash, OH09-1983
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Team supervision
- Maintenance recordkeeping
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Occupancy management
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
- Property management expertise
- Maintenance coordination
- Preparing property agreements
- Valid Ohio driver's license
- Software utilization
- Database management
Timeline
Property Manager
T & R Properties
05.2019 - Current
Assistant Property Manager
ROCO Real Estate
03.2018 - 12.2018
Certificate - Medical Assistant
Institute of Medical And Dental Technology
No Degree - Radiology Technologist
University Of Cincinnati
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