Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shelley Panzella

Appomattox,VA

Summary

Dynamic and dependable professional with a proven track record at Evergreen Super Stop, excelling in customer service and inventory management. Leveraged strong communication skills and attention to detail to enhance customer satisfaction and streamline operations. Demonstrated reliability through consistent positive customer engagement and efficient cash handling, contributing to a significant increase in return visits.

Overview

24
24
years of professional experience

Work History

Store Associate

Evergreen Super Stop
06.2022 - Current
  • Showcased strong multitasking skills to handle numerous tasks concurrently during peak times.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Home Support Worker

Self Employed
04.2013 - 12.2020
  • Developed trusting relationships with clients, establishing rapport and open communication.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
  • Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
  • Facilitated medication administration according to prescribed schedules and doses.

Restaurant Server

O'Charleys
05.2005 - 11.2007
  • Served food and beverages promptly with focused attention to customer needs.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Established rapport with regular customers, fostering loyalty through exceptional service.

Store Team Member

Kroger
06.2001 - 10.2003
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong relationships with regular customers which increased return visits.
  • Managed efficient cash register operations.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted price changes and markdowns, ensuring accuracy and compliance with corporate guidelines.

Education

High School Diploma -

Hopewell Valley High School
Pennington, NJ

No Degree - Radiology Tech

Central Virginia Community College
Lynchburg, VA

No Degree - Accounting

Mercer County Community College
Trenton, NJ

Skills

  • Reliable and responsible
  • Honest and dependable
  • Customer service
  • Cash handling accuracy
  • Attention to detail focus
  • Basic mathematics
  • Excellent written and verbal communication
  • Inventory management
  • Strong communication and interpersonal skills
  • Attention to detail
  • Positive customer engagement
  • New teller training

Accomplishments

I received awards for excellent customer service and best all around employee.

improved profit in Eatery from negative profit to positive profit.

  • Supervised team of 5 staff members.


Timeline

Store Associate

Evergreen Super Stop
06.2022 - Current

Home Support Worker

Self Employed
04.2013 - 12.2020

Restaurant Server

O'Charleys
05.2005 - 11.2007

Store Team Member

Kroger
06.2001 - 10.2003

High School Diploma -

Hopewell Valley High School

No Degree - Radiology Tech

Central Virginia Community College

No Degree - Accounting

Mercer County Community College

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Shelley Panzella