Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Parson

Rockwall

Summary

Dynamic Collections Agent with proven success at Diversified HealthCare Services, excelling in debt negotiation and account management. Skilled in developing customized payment plans while demonstrating empathy and maintaining strong client relationships. Consistently exceeded targets through effective communication and strategic problem-solving, ensuring compliance and enhancing collection outcomes.

Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.

Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.

Overview

8
8
years of professional experience

Work History

Collections Agent

Diversified HealthCare Services
02.2016 - 06.2020
  • Assisted in managing customer accounts and resolving billing inquiries
  • Educated customers on payment options and account policies
  • Recorded interactions and updated account information in CRM systems
  • Collaborated with team members to enhance collection strategies
  • Maintained accurate documentation of payment agreements and follow-ups
  • Handled incoming calls to address customer concerns regarding collections
  • Developed rapport with clients to facilitate timely payments
  • Supported compliance with company policies and regulatory requirements
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Collections Agent

Commercial Recovery Systems
06.2012 - 02.2016
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Education

Mesquite High
Mesquite, TX
05-1989

Skills

  • Payment arrangement
  • Skip tracing
  • Collections processing
  • Account management
  • Debt negotiation
  • Credit adjustments
  • Delinquent account management

Timeline

Collections Agent

Diversified HealthCare Services
02.2016 - 06.2020

Collections Agent

Commercial Recovery Systems
06.2012 - 02.2016

Mesquite High

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