Shelley Pettigrew
Summerville,SC
Summary
Administrative and client service professional with a strong emphasis on detail and customer satisfaction. Proven ability to meet and exceed client and business expectations through effective service delivery. Skilled in managing multiple tasks while maintaining high standards of quality and efficiency.
Overview
6
6
years of professional experience
Work History
Office Assistant
Bear Mechanical Services
North Charleston, SC
08.2021 - Current
- Scheduling appointments with the clients on the phone or by email.
- Dispatching the technicians to their destinations.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Implemented record filing system to improve document organization and management.
- Verify accuracy of business records by consistently updating customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming calls, emails, and letters to appropriate staff.
Boat Builder
Scout Boats
Summerville, SC
03.2021 - 07.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
- Hand laid fiberglass and inserted resin to set the mold of boats.
Waitress
Eva's
Summerville, SC
07.2019 - 12.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make a personal decision based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
Chan's Tax Bookkeeping & Tax Service
Ladson, SC
12.2019 - 04.2020
- Scheduled appointments with the clients on the phone or by email.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Implemented record filing system to improve document organization and management.
- Verified accuracy of business records by consistently updating customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming calls, emails, and letters to appropriate staff.
Education
Associate of Applied Science - Business Administration
Trident Technical College
Charleston, SC08-2025
Associate of Science - Medical Administrative Billing and Coding
Keiser University
Fort Lauderdale, FL04.2023
Skills
- Communication skills
- Office administration
- Data entry and collection
- Conflict resolution
- Quality assurance
- Microsoft Office Suite
- Client relations
- Time management
Simulated Virtual Internship
CODING CASES, Coding Case Practice Experience- in this course I was taught and learned how to describe, differentiate, and assign ICD-10-CM/CPT codes., As well as the ability to code these codes in various systems and report guidelines for reimbursement., 04/02/23, 04/30/23
Coursework
- Basic ICD-10 Coding
- CPT-4/HCPCS Coding
- Pathophysiology for Health Information Management
- Computerized Medical Office Management
- Anatomy & Physiology with Terminology & Disease Process
- Pharmacology
- Medical Law & Ethics
Timeline
Office Assistant
Bear Mechanical Services
08.2021 - Current
Boat Builder
Scout Boats
03.2021 - 07.2021
Receptionist
Chan's Tax Bookkeeping & Tax Service
12.2019 - 04.2020
Waitress
Eva's
07.2019 - 12.2020
Associate of Applied Science - Business Administration
Trident Technical College
Associate of Science - Medical Administrative Billing and Coding
Keiser University
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