Shelley Pickett
Thomasville,PA
Summary
I am a hardworking motivated individual that is seeking to be promoted from within the company. If given the opportunity you will see that am up for a challenge, reliable, friendly, and a go getter. I have really great people skills and enjoy helping others. I am punctual, detail oriented and am very good at multi-tasking.
Overview
22
22
years of professional experience
Work History
Claims Administrative Support Specialist
Progressive Insurance
03.2024 - Current
- Effectively and efficiently conduct face to face Total Loss Meet appointments with empathy and understanding, making it as positive of an experience as I am able to.
- Complete tasks assigned daily above the mandatory amounts required, efficiently and effectively, with accuracy and descriptive clearly read diaries to requestors.
- Use the tools Progressive gives us, with our Admin group chats, National Salvage chat to collaborate with these departments to assist in the the accuracy of the paperwork being presented, and tasks that we complete
- Volunteer above scheduled times for Medical Provider Available call line to help the team with reaching our goals and helping the providers obtain the information they need to get their claims paid.
Customer Specialist
Kapp Advertising Service, Inc.
11.2022 - 12.2023
- Handled majority of phone calls for our advertising newspaper with almost 100,000 weekly circulation.
- Assisted customer placing classified ads in memory of, and personalized obituaries within our paper
- Data entry for both classified ads as well as display ads, with a very low error ratio
- In charge of Specialty products for our advertisers including: quotes, placing orders, providing approved artwork, collecting payments, and receiving shipments.
Customer Associate/Shift Manager
ALDI Inc.
02.2018 - 03.2020
- Associate duties included: Cashier, stocking, boxing (straightening of shelves) for accessibility of products for customers, lifting 40-60lbs. throughout daily shifts. Use of lift jacks production rotation in a store with $1,000,000 monthly gross sales.
- Promoted to Shift Manager within 6 months.
- Shift Manager duties included: Opening, closing store. Overseeing up to 10 Associates in any given shift, handling of all Associates banks, balancing daily sales with an under $5 error ratio, delegating tasks to ensure smooth and successful shift, date checking perishable items, daily inventory, and daily ordering.
- Worked with Associates to help them find their strengths, learn new things, and create a positive work environment for everyone.
Restaurant Supervising Waitress/Bartender
Arooga's
06.2008 - 03.2020
- After becoming the top ranked server at the Hanover location for 2 years, I was promoted to Server Supervisor
- Server Supervisor position included: teaching new employees the back of the house, front of the house duties.
- Headed up contests within the server to promote higher sales and better tips.
- Responsible for closing down restaurant/bar which included: Preparing for opening shifts, cleaning, restocking, cashing out servers after checking their sections, nightly deposit, and end of night paperwork sent to corporate.
Cashier/Customer Service Representative
Smoker's Express
03.2015 - 02.2018
- Trained new team members in cash register operations, stock procedures, and customer service strategies to maximize team performance and optimize customer relations.
- Helped educate customers thus selling them on the savings of rolling their own tobacco products rather than purchasing more expensive already packaged ones.
- Lottery and payouts of winning tickets up to $2,500
- Opened and closed store and prepared daily deposits.
Contract Loan Processor
Various
01.2003 - 11.2015
- Built a referral based business processing mortgage loand in MD, PA and FL. Purchase, refinance, cash out, renovation and rehab, streamline FHA, VA, USDA, Conventional and sub-prime.
- Responsible for taking the preliminary loan documentation and submitting to lenders after helping the loan originators place the loans for best rate, program and solid income.
- Ordering appraisals, title work, inspections necessary to complete the financing
- Closed an average of 20 loans per month working remotely
- Upon approvals, fulfilled any requirements needed by the lender, updated customer information
- Worked directly with customers upon approval to ensure a smooth process to closing
Education
High School Diploma -
Francis Scott Key High School
Union Bridge, MDSkills
Computer proficient and data entry
Ability to multi-task and remain on task
Multi-line phone talent
Strong customer service skills
Timeline
Claims Administrative Support Specialist
Progressive Insurance
03.2024 - Current
Customer Specialist
Kapp Advertising Service, Inc.
11.2022 - 12.2023
Customer Associate/Shift Manager
ALDI Inc.
02.2018 - 03.2020
Cashier/Customer Service Representative
Smoker's Express
03.2015 - 02.2018
Restaurant Supervising Waitress/Bartender
Arooga's
06.2008 - 03.2020
Contract Loan Processor
Various
01.2003 - 11.2015
High School Diploma -
Francis Scott Key High School
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