SHELLEY PINNICK
Sandy,UT
Summary
I am looking for long-term employment with a strong company where I can be part of a great team and make a difference in patient care.
Overview
30
30
years of professional experience
Work History
Patient Service Representative/Trainer
R1
Riverton, Utah, USA
04.2018 - 11.2024
- Answer 30+ phone calls per day
- Register 200+ patients per day
- Verify insurance using R1 Hub
- Update patients demographics
- Completes forms, run reports & balance cash log
- Mentored new hires
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Greeted and assisted patients with check-in procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in process.
- Built and maintained positive working relationships with patients and staff.
Patient Registration
Intermountain Health
Riverton, Utah, USA
04.2017 - 04.2018
- Work in a high stress challenging environment
- Completed all patient registration in the E.R
- Supporting critical care situations while maintaining a calm/professional attitude to support patient care
- Relayed vital information to allow clinicians to prioritize critical situations
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Dental Assistant
Parkway Dental
Midvale, Utah, USA
07.2015 - 04.2017
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Seat patients-make them fill at ease
- Update patients demographics
- Answered phone calls
Shift Manager
Good Earth Natural Foods
12.2011 - 01.2014
Manager
Payless Drycleaning
08.1994 - 12.2011
Education
Graduate -
Bingham High School
01.1996
Graduate -
Genesis Dental School of Assisting
01.1996
Skills
- 30 years customer service
- 8 years in a hospital setting
- Multitasking
- Goal oriented
- Problem solving
- Microsoft Office
- Dependable
- Positive personality
- Patient interaction
- Familiarity with multiple programs
- Insurance verifying
- Patient greeting
References
Provided upon Request
Dentalassistingskills
- Radiology
- Sterilization
- Help patients feel at ease
- Ran the front end of dental offices
- Familiar with multiple programs
Timeline
Patient Service Representative/Trainer
R1
04.2018 - 11.2024
Patient Registration
Intermountain Health
04.2017 - 04.2018
Dental Assistant
Parkway Dental
07.2015 - 04.2017
Shift Manager
Good Earth Natural Foods
12.2011 - 01.2014
Manager
Payless Drycleaning
08.1994 - 12.2011
Graduate -
Bingham High School
Graduate -
Genesis Dental School of Assisting