Shelley Pipkin
Granbury,TX
Overview
11
11
years of professional experience
Work History
Dental Front Office Coordinator
Polished Family Dental
Glen Rose , TX
05.2021 - Current
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
- Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement.
- Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
- Entered new patient demographics into computer system for medical record keeping purposes.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Patient Service Representative
Studio Orthodontics
Saginaw , TX
10.2012 - 07.2020
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
Education
RDA - Dental Assisting
Everest College
Fort Worth, TX06.2012
Skills
- Insurance Billing
- Issue Resolution
- Patient Flow Management
- Payment Processing
- Insurance Verification
- Data Entry
- Office Opening and Closing
- HIPAA Compliance
- Knowledge of Dental Terminology
- Administrative Support
- Dental Staff Support
- Patient Scheduling
- Phone and Email Etiquette
- Patient Relations
- Team Collaboration
- Records Management
- Invoice Generation
- Patient Documentation
- Punctual and Reliable
- Understanding of Dental Insurance
- Patient Services
- Front Office Management
Timeline
Dental Front Office Coordinator
Polished Family Dental
05.2021 - Current
Patient Service Representative
Studio Orthodontics
10.2012 - 07.2020
RDA - Dental Assisting
Everest College
Similar Profiles
Jordana RothenbergJordana Rothenberg
General Dentist at Polished Dental CareGeneral Dentist at Polished Dental Care
Emily KranzEmily Kranz
Dental Assistant at Polished Smiles DentalDental Assistant at Polished Smiles Dental
Brittany TomaszewskiBrittany Tomaszewski
Dental Hygienist at Polished Dental (formerly Ronald Speranza DMD)Dental Hygienist at Polished Dental (formerly Ronald Speranza DMD)
Robert Mitchell FordRobert Mitchell Ford
Real Estate Agent at GS Realty TeamReal Estate Agent at GS Realty Team
Blaine GarciaBlaine Garcia
Shipping and Receiving at Titan Hunting BlindsShipping and Receiving at Titan Hunting Blinds