Shelley Pipkin
Granbury,TX
Overview
11
11
years of professional experience
Work History
Dental Front Office Coordinator
Polished Family Dental
Glen Rose , TX
05.2021 - Current
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
- Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Provided administrative support such as filing patient charts, ordering office supplies, and updating patient information in the database.
- Answered incoming calls from patients regarding insurance coverage or billing inquiries.
- Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement.
- Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
- Entered new patient demographics into computer system for medical record keeping purposes.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Patient Service Representative
Studio Orthodontics
Saginaw , TX
10.2012 - 07.2020
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
Education
RDA - Dental Assisting
Everest College
Fort Worth, TX06.2012
Skills
- Insurance Billing
- Issue Resolution
- Patient Flow Management
- Payment Processing
- Insurance Verification
- Data Entry
- Office Opening and Closing
- HIPAA Compliance
- Knowledge of Dental Terminology
- Administrative Support
- Dental Staff Support
- Patient Scheduling
- Phone and Email Etiquette
- Patient Relations
- Team Collaboration
- Records Management
- Invoice Generation
- Patient Documentation
- Punctual and Reliable
- Understanding of Dental Insurance
- Patient Services
- Front Office Management
Timeline
Dental Front Office Coordinator
Polished Family Dental
05.2021 - Current
Patient Service Representative
Studio Orthodontics
10.2012 - 07.2020
RDA - Dental Assisting
Everest College