Summary
Overview
Work History
Education
Skills
References
BusinessAnalyst
Shelley Polston

Shelley Polston

Customer Service Representative
McEwen,TN

Summary

Friendly Customer Service Representative with 15 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

15
15
years of professional experience

Work History

Customer Support Specialist

Jet Packaging Group
09.2021 - Current
  • Manage 50+ orders from Purchase order to Delivery of product, including raw film procurement, data entry, filing, shipment tracking, and direct communications with Sales Team and customer.
  • Daily communication and maintenance for 40+ customer accounts
  • Sending daily correspondence between plant, customer, sales team, and vendors.
  • Administrative / Clerical duties - such as filing, typing, copying, & scanning.
  • Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consult with outside parties to resolve discrepancies and create expert solutions.
  • Communicate with vendors regarding backorder availability, future inventory and special orders.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Deliver prompt service to prioritize customer needs.
  • Address problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Liaise between account holders and various departments.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasking to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Maintain accurate and current customer account data with manual forms processing and digital information updates.
  • Updated account information to maintain customer records

Pouch Machine Operator

Jet Packaging Group
08.2018 - 09.2021
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up, ran machinery, and performed quality checks throughout each production run to produce exceptional products for customer's packaging needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Kept detailed production records and identified hold-ups.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Set up and operated various machine tools and jigs to produce precision parts.

Carhop /Restaurant Crew Member

Sonic Drive-In
03.2016 - 06.2018
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Resolved customer complaints to patron satisfaction, resulting in repeat business.
  • Operated as full-service food provider in Sonic Drive-In establishment by taking orders, preparing meals and collecting payments.
  • Provided prompt, courteous services to customers in Sonic Drive-In dining environment.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Utilized POS system to receive and process food and beverage orders.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

Education

No Degree - Medical Billing & Coding

Remington College
Nashville, TN
2010

High School Diploma -

Harpeth High School
Kingston Springs, TN
05.2000

Skills

  • Customer Service and Assistance
  • Inventory Accuracy
  • Clerical Support
  • Data Entry
  • Front Desk Management
  • Microsoft Outlook
  • Microsoft Office
  • Microsoft Excel
  • 70 Wpm / 10 key efficient
  • Quickbooks
  • Wasp Inventory
  • CACS Systems
  • Vision Systems
  • Efficient Service
  • Case Support
  • Production Work
  • Professional Communication
  • Administrative Support
  • Switchboard Operations
  • Greeting Customers
  • Operating Telephones
  • Client Communication
  • Company Directory
  • Strong Problem-Solving Skills
  • Call Transfers

References

Tamara Stickels

Previous Supervisor - Jet Packaging Group

813/447-1487


Jennifer Simms

Previous HR Representative - Jet Packaging Group

615/708-2073


Amy Lytle

Current Fellow Associate - Jet Packaging Group

701/720-0831





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Shelley PolstonCustomer Service Representative