Shelley Porter
St.Mary's
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Facility Administrator
Davita Dialysis
03.2024 - Current
- Oversee the daily operations of the dialysis facility, ensuring efficient workflow and adherence to clinical standards.
- Manage and supervise a team of clinical staff (nurses, technicians) and administrative personnel, providing leadership, training, and performance evaluations.
- Ensure compliance with state and federal healthcare regulations, including safety and sanitation standards, OSHA guidelines, and dialysis-specific standards set by CMS.
- Develop and enforce facility policies and procedures to maintain optimal patient care, operational efficiency, and legal compliance.
- Monitor patient care delivery and patient satisfaction, working closely with medical staff to address concerns and improve care outcomes.
- Manage inventory, ordering supplies, and maintaining equipment for dialysis treatments while minimizing waste and reducing costs.
- Prepare and manage the facility’s budget, ensuring efficient use of resources while achieving financial targets.
- Handle patient scheduling, admissions, and discharge processes to ensure smooth and timely services.
- Liaise with physicians, patients, families, and insurance providers to ensure effective communication and coordination of care.
- Conduct regular audits and assessments to maintain the facility’s accreditation status and identify opportunities for improvement.
- Foster a positive work environment, ensuring staff morale and retention through mentorship and professional development.
Biomed Service Specialist
Davita Dialysis
01.2019 - 03.2024
- Perform regular maintenance, calibration, and repairs on dialysis machines, water treatment systems, and other medical devices to ensure operational safety and efficiency.
- Conduct troubleshooting and diagnostics on malfunctioning equipment, identifying and resolving issues in a timely manner to minimize downtime.
- Ensure compliance with all regulatory requirements (FDA, CMS, OSHA, AAMI) and maintain accurate records of maintenance, repairs, and equipment testing.
- Install and set up new dialysis equipment, ensuring proper operation and integration into the facility’s system.
- Collaborate with clinical and administrative staff to prioritize equipment needs, address urgent repairs, and ensure availability of fully functioning machines for patient treatments.
- Provide technical support and training to clinical staff on the proper use and maintenance of dialysis equipment.
- Maintain a comprehensive inventory of parts, supplies, and equipment, ensuring that critical components are readily available for repairs and replacements.
- Document all service activities and provide detailed reports of work completed, including preventive maintenance, repairs, and any issues encountered.
- Assist in regulatory audits and inspections by providing requested documentation and supporting compliance efforts related to biomedical equipment.
Patient Care Technician - CCHT
Davita Dialysis
10.2011 - 01.2019
- Assist in the setup, operation, and monitoring of dialysis machines during treatments to ensure optimal patient care and comfort.
- Prepare patients for dialysis, including taking vital signs, performing pre-treatment assessments, and ensuring proper catheter and fistula care.
- Provide direct patient care, including assisting with patient positioning, patient education, and emotional support during treatments.
- Monitor patients’ conditions throughout the dialysis process, identifying and reporting any changes in vital signs or potential complications to the nursing staff.
- Clean and disinfect dialysis machines and treatment areas, adhering to infection control protocols to ensure patient and staff safety.
- Document patient information accurately, including vital signs, treatment details, and any incidents or observations, in the electronic medical record system.
- Assist with post-treatment care, including monitoring patients after dialysis, cleaning the equipment, and ensuring proper patient discharge.
- Collaborate with the healthcare team to ensure continuity of care, effective communication, and a positive patient experience.
- Maintain inventory of dialysis supplies, ensuring availability and proper storage of equipment and consumables.
- Educate patients on dialysis procedures, treatment expectations, and self-care techniques to support their treatment journey.
Education
Bachelor of Science - Health Informatics
College of Coastal Georgia
Brunswick, GA12-2022
Skills
- Ability to lead, manage, and motivate a multidisciplinary team, including nurses, technicians, and administrative personnel
- Conflict resolution and fostering a positive, collaborative work environment
- Ability to ensure the highest level of patient satisfaction through exceptional service, communication, and care coordination
- Knowledge of patient-centered care approaches and addressing concerns in a timely and professional manner
- Strong verbal and written communication skills for interacting with patients, families, staff, and external stakeholders
- Ability to communicate effectively with medical professionals, ensuring seamless coordination of patient care
- Strong organizational skills to handle multiple responsibilities, from administrative duties to direct oversight of patient care activities
- Effective at prioritizing tasks, ensuring that all facility operations are running smoothly
- Ability to make informed decisions and resolve complex issues in a fast-paced healthcare setting
- Experience in analyzing data and trends to make improvements in facility operations and patient care outcomes
- Ability to handle sensitive situations and address patient or family concerns professionally and empathetically
Timeline
Facility Administrator
Davita Dialysis
03.2024 - Current
Biomed Service Specialist
Davita Dialysis
01.2019 - 03.2024
Patient Care Technician - CCHT
Davita Dialysis
10.2011 - 01.2019
Bachelor of Science - Health Informatics
College of Coastal Georgia
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