Shelley Prokopuk
Houston,Texas
Summary
Experienced professional with a strong background in customer service, multitasking, budgeting, supervising, and scheduling. Proven ability to adapt quickly to new challenges and environments. Passion for continuous learning and growth. Adept at managing multiple responsibilities efficiently and effectively, while maintaining a high level of professionalism and dedication to delivering exceptional results.
Overview
18
18
years of professional experience
Work History
Sales Representative
NRG
11.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Warehouse Manager
AVRG
08.2022 - 10.2022
- Oversaw warehouse operations.
- Supervised operations of warehouse staff.
- Streamlined inventory processes.
- Coordinated and managed schedules.
- Optimized transportation schedules to reduce delays.
Customer Service Representative/Call Center
NRG Energy
03.2022 - 08.2022
- Ensured accurate maintenance of customer records.
- Facilitated resolution of account inquiries.
- Managed payment procedures effectively.
- Ensured consistent customer retention.
Customer Experience Associate
Anywhere Works
01.2021 - 01.2022
- Handled incoming calls with professionalism and efficiency.
- Documented client messages from received calls.
Operations Manager
JSAV
10.2013 - 06.2020
- Managed inventory levels to ensure optimal stock availability.
- Oversaw warehouse operations to ensure efficiency.
- Streamlined scheduling processes to enhance workflow.
- Monitored expenditure to ensure fiscal responsibility.
Supervisor
Sun and ski sports
02.2010 - 10.2013
- Processed customer requests efficiently.
- Collected payments from customers for purchases.
- Promoted additional products to enhance customer purchases.
- Managed performance and schedules of cashier personnel.
- Executed transaction adjustments.
Customer Associate/Cashier
Family Christian Bookstore
07.2007 - 02.2010
- Facilitated customer searches for specific products.
- Processed payments for transactions.
- Managed order intake with precision.
- Ensured product availability through efficient shelf re-stocking.
- Ensured accurate tracking and replenishment of inventory.
Education
Bachelor's - Audio Engineering
Berklee College of Music
Boston, MA06.2020
Skills
- Customer service
- Leadership
- Communication skills
- Management
- Supervising experience
- Time management
- Microsoft outlook
- Microsoft word
- Microsoft office
- Microsoft excel
- Computer literacy
- Analysis skills
- MATH
Languages
English
Timeline
Sales Representative
NRG
11.2022 - Current
Warehouse Manager
AVRG
08.2022 - 10.2022
Customer Service Representative/Call Center
NRG Energy
03.2022 - 08.2022
Customer Experience Associate
Anywhere Works
01.2021 - 01.2022
Operations Manager
JSAV
10.2013 - 06.2020
Supervisor
Sun and ski sports
02.2010 - 10.2013
Customer Associate/Cashier
Family Christian Bookstore
07.2007 - 02.2010
Bachelor's - Audio Engineering
Berklee College of Music
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