Shelley Randolph

Mammoth Lakes,CA

Summary

Seasoned Medical Sales representative for 25 plus years with proven success providing patient care, selling multiple product lines to physicians, healthcare practitioners and executive hospital personnel. Consistently exceeded sales goals and quotas. Achieved top sales person of the year. Successfully launched and created markets for new and disruptive medical products from start up companies.

Dynamic personality and engaging presenter with strong persuasion skills. Passionate learner and result driven. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Skilled in working under pressure and adapting to new situations and challenges that benefit the organization. Authoritative and clear communicator with charismatic style and insightful approach.

Overview

2025

years of professional experience

Work History

Operations Manager

Mammoth Mountain Community Foundation

10.2021 - Current

Interacts well with customers and donors to build connections and nurture lasting relationships to the organization.
Influential with high end donors through effective and knowledgeable communication for continued financial support.
Focused on building strong relationships with community leaders and local government agencies to foster positive interactions for and during fundraising events.
Supervised operations staff and kept employees compliant with company policies and procedures.
Spearheaded process improvements, resulting in increased productivity cost reduction.
Trained and guided team members to maintain high productivity and performance metrics.
Address any concerns promptly and effectively for customer satisfaction.
Skilled at working independently and collaboratively in a team environment.
Passionate about learning and committed to continual improvement.
Proven ability to learn quickly and adapt to new situations.
Organized and detail-oriented with a strong work ethic.
Demonstrates respect, friendliness and willingness to help wherever needed.
Proven success working within tight deadlines and a fast-paced environment.

Medical Device Sales Representative

Krueger Surgical

2009 - 10.2021

Exceeded customer service expectations for clients, leading to increase in repeat business.
Visited stakeholders at hospitals and physician offices to present information on current surgical equipment and devices, capital equipment and revenue recovery products.
Developed and executed customer service and product satisfaction ratings.
Promoted use of equipment to physicians and staff through online and in-person interactions.
Launched new and disruptive medical device products for start-up companies, implementing contracts with large healthcare systems.
Track record of recruitment and employee training.
Assessed client needs and sold appropriate products.
Received and tracked leads from various marketing sources.
Updated internal supervisor of performance with status reports showing actions, closings and follow-up communication with customers.
Met with physicians, directors and healthcare executives to successfully sell medical devices.

Occupational Therapy Assistant

Alta Bates Medical Center

1997 - 2008

Treated patients using established treatment plan under supervision of occupational therapists in both acute care and post surgical rehabilitation facilities.
Awarded academic and professional achievements for local and national associations. (AOTA and OTAC).

Education

University of Colorado At Boulder

Boulder, CO

Loma Linda University

Loma Linda, CA

Skills

Insightful ability to 'read' clients and understand the current situation and needs
Persuasive and friendly with excellent listening skills
Effectively and concisely communicates regularly and cements relationships to stake holders, high-end donors, administrators, support staff and highly technical staff by adapting style and wording for specific audiences, while building positive connections and maximizing long term professional relationships
Dedicated and enthusiastic self learner
Strong ability in direct sales

Focus and awareness for cost analysis and savings
Respects the work culture and its diversity
Relationship building skills
Unsurpassed work ethic

Affiliations

Women In Business, Chamber of Commerce Mammoth lakes.
Nonprofit Executive Director Certificate. Credential ID# 92091621

Timeline