Shelley Rapada
Powhatan,VA
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Afternoon Staff
Cherry tree Academy
Powhatan, Virginia
10.2025 - Current
- Maintained a clean and safe environment to promote student well-being.
- Communicated effectively with parents regarding student needs and school updates.
- Participated in training sessions to enhance skills and knowledge in education support.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Built and maintained working relationships with peers and upper management.
- Participated in team meetings, presentations and special events.
- Trained newly hired employees regarding company policies and operations.
- Managed safe and efficient serving of customer foods.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Answered phone calls and routed correspondence to appropriate staff members.
- Organized team building activities designed to improve morale among staff members.
Food Service Associate
Chesterfield County Schools
Chesterfield, Virginia
09.2025 - Current
- Prepared and served food items according to health and safety standards.
- Maintained cleanliness of dining areas and kitchen spaces.
- Operated kitchen equipment and maintained inventory supplies.
- Managed cash register transactions accurately during busy shifts.
- Restocked napkins, plates and silverware as well as beverages and condiments.
- Assisted in the preparation of food items, such as salads, sandwiches, and desserts.
- Organized storage areas for food products in accordance with safety regulations.
- Cleaned kitchen surfaces, utensils and equipment after each shift.
- Monitored food temperatures during cooking and serving processes.
- Performed basic food prep tasks such as cutting vegetables or making sauces.
- Stocked shelves with inventory items according to company guidelines.
Kitchen Manager
Sodexo Food Service
Powhatan, Virginia
08.2024 - 01.2025
- Operated kitchen equipment, including ovens, grills, and dishwashers efficiently.
- Participated in training sessions to improve food service skills and knowledge.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Engaged with students and staff to gather feedback on food services.
- Administered food planning, purchasing, preparation, and service for organization and carefully adhered to health standards in dining area and kitchen.
Breakfast Manager
Delightrg Wendy’s
Chesapeake, Virginia
04.2023 - 03.2024
- Oversaw inventory management of breakfast supplies and ingredients.
- Trained staff on food safety and hygiene practices in the kitchen.
- Ensured timely setup and breakdown of breakfast service areas daily.
- Communicated effectively with kitchen staff to streamline breakfast service flow.
- Developed strategies to increase breakfast sales and customer satisfaction.
- Reconciled daily transactions, balanced cash registers.
Team Member
Panera Bread
Midlothian, Virginia
03.2022 - 04.2023
- Maintained accurate cash drawer and completed daily reconciliations.
- Assisted customers with product inquiries and recommendations.
- Managed inventory by restocking shelves and organizing displays.
- Ensured cleanliness and orderliness of checkout area for customer comfort.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared fresh salads using high-quality ingredients in a fast-paced environment.
- Followed recipes accurately to prepare various types of salads.
Restaurant Manager
Delightrg Wendy’s
Chesapeake, Virginia
11.2017 - 11.2021
- Promoted with in the company
- Managed staff schedules and coordinated team shifts effectively.
- Trained new employees on customer service standards and procedures.
- Conducted inventory checks to maintain adequate stock levels.
- Ensured compliance with health and safety regulations consistently.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Collaborated with vendors for timely delivery of supplies and equipment.
Shift Manager
Delightrg Wendy’s
Chesapeake, Virginia
11.2014 - 11.2017
- Promoted within the company
- Supervised team members to ensure efficient shift operations.
- Facilitated communication between front-line staff and management for smooth operations.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced safety standards throughout the store including proper use of equipment.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Crew Member
Delightrg Wendy’s
Chesapeake, Virginia
04.2009 - 11.2014
- Provided friendly service to customers during busy meal periods.
- Operated kitchen equipment to prepare and cook menu items efficiently.
- Assisted team members in completing tasks during peak hours quickly.
- Took customer orders accurately and entered them into the point-of-sale system.
- Stocked supplies and ingredients, ensuring availability for food preparation.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Sales Associate
Kohl's
Suffolk, Virginia
09.2007 - 03.2009
- Maintained knowledge of current promotions and sales events.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Deep Creek High
Chesapeake, VA06-1997
Skills
- Food safety
- Kitchen operations
- Inventory management
- Meal planning
- Equipment operation
- Customer relationship management
Certification
- Servsafe June 2024
- Food handler Card Feb 2028
References
References available upon request.
Timeline
Afternoon Staff
Cherry tree Academy
10.2025 - Current
Food Service Associate
Chesterfield County Schools
09.2025 - Current
Kitchen Manager
Sodexo Food Service
08.2024 - 01.2025
Breakfast Manager
Delightrg Wendy’s
04.2023 - 03.2024
Team Member
Panera Bread
03.2022 - 04.2023
Restaurant Manager
Delightrg Wendy’s
11.2017 - 11.2021
Shift Manager
Delightrg Wendy’s
11.2014 - 11.2017
Crew Member
Delightrg Wendy’s
04.2009 - 11.2014
Sales Associate
Kohl's
09.2007 - 03.2009
High School Diploma -
Deep Creek High