Shelley Roe
Las Vegas
Summary
Dynamic Sales Consultant with a proven track record at BBC SPORTS, excelling in customer relationship management and consultative sales. Recognized for boosting customer satisfaction through tailored product recommendations and effective upselling strategies. Adept at training and mentoring staff, fostering a collaborative environment that drives sales growth and enhances client loyalty.
Overview
34
34
years of professional experience
Work History
Sales Consultant
BBC SPORTS
06.2010 - 05.2024
- Engaged customers through product knowledge to enhance their purchasing experience.
- Developed tailored sales presentations to address client needs and preferences.
- Collaborated with marketing team to promote new sports merchandise effectively.
- Assisted in training new sales staff on best practices and customer engagement strategies.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
FOH Supervisor
Muriale's Italian Kitchen
04.2000 - 06.2010
- Supervised front-of-house operations, ensuring smooth workflow and customer satisfaction.
- Trained and mentored staff on service standards and menu knowledge.
- Implemented efficient table management strategies to optimize seating arrangements.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Conducted regular inspections of dining area for cleanliness and presentation standards.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
- Analyzed reservation trends for better resource allocation during peak periods.
- Coordinated special events such as private parties or group reservations, ensuring seamless execution from start to finish.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Reduced wait times with effective scheduling and efficient delegation of tasks among staff members.
- Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
Head Server
Oliverios Restaurant
03.1990 - 06.2000
- Supervised dining room staff to ensure exceptional guest experiences and service quality.
- Coordinated table assignments and reservations to optimize seating efficiency during peak hours.
- Trained new servers on menu knowledge, service standards, and customer interaction techniques.
- Implemented feedback collection processes to enhance service delivery based on guest preferences.
- Resolved guest complaints promptly, fostering positive relationships and repeat patronage.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
Education
Business Administration
West Virginia University
Morgantown, WV06.1992
High School Diploma - General Studies
Robert C Byrd High School
Clarksburg West Virginia 06.1987
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Persuasive communication
- Product and service sales
- Closing techniques
- Community networking
- Consultative sales
- Sales strategies
- Sales analysis
- Customer liaison
- Trade show representation
- Demonstrations
- Project management
- Guest relations
- Complaint handling
- Staff motivation
- Employee scheduling
- Upselling strategies
- Reservation management
- Point of sale systems
- Table management
- Menu design
- Training and mentoring
- Team building
- Training and coaching
- Staff management
- Staff supervision
- Time tracking
- POS system operations
- Hiring
Timeline
Sales Consultant
BBC SPORTS
06.2010 - 05.2024
FOH Supervisor
Muriale's Italian Kitchen
04.2000 - 06.2010
Head Server
Oliverios Restaurant
03.1990 - 06.2000
Business Administration
West Virginia University
High School Diploma - General Studies
Robert C Byrd High School