Hi, I’m
Shelley Roix
Atlanta,GA
Summary
Dynamic Engineering Project Manager with a top performance record at RapidScale, excelling in networking cloud-based implementations and fostering strong stakeholder relations. Successfully managed up to 60 simultaneous projects, enhancing efficiency and client satisfaction through strategic problem-solving and clear communication. Recognized for optimizing workflows and delivering exceptional project outcomes.
Passionate expertise in project management, leadership, and fostering relationships. Skilled in resource management, risk assessment, and strategic planning, with results-driven approach that maximizes efficiency and impact. Known for reliability and steadfast commitment to achieving or exceeding project goals.
Overview
4
years of professional experience
Work History
RapidScale
Engineering Project Manager
08.2023 - Current
Job overview
- Project Management of RapidScale cloud solutions
- Independently plan and execute customer-facing implementation projects with all stakeholders
- Manage and develop strategic client relationships as a trusted advisor
- Provide consultative guidance to clients regarding strategy and achievement of desired project outcomes
- Lead cross-functional teams in delivering cloud solutions for clients
- Develop strong communication skills with engineering team to deliver accurate and timely results
- Management of project stakeholders
Risk management, project scope, forecasting, and execution - Delivery of detailed engineering meetings notes after implementation calls
- Implement process improvement for the MNO Team at RapidScale
- Manage customer equipment orders and IT vendors
- Mastered up to 60 implementation projects simultaneously
COX
Project Manager/Senior Project Lead
12.2020 - 04.2023
Job overview
- Met strategic objectives to ensure project delivery within budget and time requirements
- Oversaw the implementation of ensuring greater network compatibility and customer satisfaction through successfully updating
over 80,000 customers from DOCSIS 3.0 to DOCSIS 3.1 data devices per national network update (Sub-split OFDMA) - Co-created project design and work flow to maximize agent productivity and efficiency rate
- Resource allocation to improve project efficiency and efficacy rates, which also minimized error and risk ratio
- Built strong relationships with other departments within COX Business to facilitate and encourage the success of our project, as well as customer satisfaction with product quality and performance
- Led and motivated a team of over 20 agents to meet and/or exceed project goal expectations
- Held weekly team building meetings, and bi-weekly engagements with leadership to ensure the highest level of communication, problem solving and conflict resolution standards
- Developed all customer communication documentation in template form for streamlined, consistent, and effective team use
- Upheld highest standards of conflict resolution with all customer escalations to maintain customer satisfaction
- Monitored daily team productivity
- Team onboarding, training, and development
Education
University of GeorgiaAthens, GA
BBA from Marketing
05-2003
Duke Integrative MedicineDurham, NC
from Integrative Health Coaching
06-2013
Skills
- Project Coordination and Management
- Cloud-Based Solutions Implementation
- Fostering Strong Stakeholder Relations
- Workflow Optimization
- Collaborative Leadership Skills
- Skilled in Conflict Management
- Execution Strategy
- Prioritization and Planning
- Scope Management Expertise
- Strategic Problem-Solving
- Strong Organizational Abilities
- Attentive Listening Skills
- Clear Communication Skills
- Adaptability in Dynamic Environments
- Employee Training
- Analytical and Critical thinking
- Quality Control
- Networking
Accomplishments
- TOP 1% IN PERFORMANCE COMPANY-WIDE
- PROVEN TRACK RECORD IN LEADING UP TO 60 PROJECTS SIMULTANEOUSLY
- SUCCESSFULLY LED A 2.5 YR NATIONWIDE NETWORK UPGRADE FOR COX COMMUNICATIONS DURING COVID (SERVICED OVER 80,000 CUSTOMERS)
- MANGED/TEAM LEAD OVER 20+ EMPLOYEES
- CO-CREATED PROJECT DESIGN TO MAXIMIZE PROJECT EFFICIENCY AND OVERALL TEAM PRODUCTIVITY
- CREATIVELY SOLVED FOR RESOURCE ALLOCATION, MINIMIZING ERROR RISK RATIO DURING PROJECT DURATION
- PROVEN ABILITY TO HELP MAXIMIZE COMPANY PROFITS THROUGH ACCURACY, REDUCING WASTE, AND EXCEEDING PROJECT DEADLINES
Timeline
Engineering Project Manager
RapidScale
08.2023 - Current
Project Manager/Senior Project Lead
COX
12.2020 - 04.2023
University of Georgia
BBA from Marketing
Duke Integrative Medicine
from Integrative Health Coaching
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