Shelley Rollins
Evans
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
33
33
years of professional experience
Work History
GSM Softlines
Bass Pro Shops
01.2024 - Current
- Managed the recruitment, selection, training and development of new employees.
- Responsible for driving sales and achieving financial goals by creating a positive customer experience.
- Monitored inventory levels to ensure appropriate stock availability in all categories.
- Maintained compliance with company policies and procedures related to safety regulations, loss prevention.
- Resolved customer complaints or escalated issues when necessary in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Uptown Cheapskate
12.2011 - 12.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Assessed operational efficiency of the store's departments.
Retail Boutique Owner
Mainstream Boutique
08.2007 - 12.2011
- Generated and implemented every facet of daily operations of retail store.
- Created a positive atmosphere and relationships with customer base.
- Outlined and implemented marketing plan for new store.
- Monitored inventory level and ordered as needed.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Hired, trained, mentored staff.
- Completed and submitted all tax liablities.
Elementary School Teacher
Columbia and Fayette County GA
08.1992 - 05.2004
Education
Bachelor of Arts - Elementary Education
University of Georgia
Athens, GA05.1992
Skills
- Team development and leadership
- Revenue generation strategies
- Promotional planning and execution
- Retail inventory control
- Budget management
- Operations oversight
- Strategic thinking skills
- Verbal and written communication
- Positive interpersonal skills
- Customer service
Accomplishments
- Awarded Store of the Year 7 of 12 years of managing.
- Increased yearly sales from $750,000 to $2.5 million over 12 years.
Education and Training
other
Timeline
GSM Softlines
Bass Pro Shops
01.2024 - Current
Store Manager
Uptown Cheapskate
12.2011 - 12.2023
Retail Boutique Owner
Mainstream Boutique
08.2007 - 12.2011
Elementary School Teacher
Columbia and Fayette County GA
08.1992 - 05.2004
Bachelor of Arts - Elementary Education
University of Georgia
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