Shelley Rowland

Consumer Loan Underwriter-Analyze borrowers financial information to assess credit risk, determining loan eligibility based on credit union policies and regulations, and making informed loan approval decisions. Key duties include performing cash flow and financial statement analysis, managing loan applications and ensuring compliance.

Mentor and coach loan officers on loan origination processes,

Loan Processing Department Manager -oversees the team that handles all stages of a loan, from application to closing, ensuring accuracy, compliance with regulations, and efficient operations. Key responsibilities include managing staff, ensuring loan files are complete and accurate, developing and maintaining procedural standards, providing training, and collaborating with other departments.

Other Positions held include Center Manager and Loan Officer.

Positions held with Centric between 2007-2012 include CSR, Cash Manager, Loan Officer, Accounting Clerk.

Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience. Developed strong working relationships with staff, fostering a positive work environment. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Improved customer satisfaction by addressing and resolving complaints promptly. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.