Shelley Saengsourith
Concord ,CA
Summary
Reliable and resourceful individual who goes above and beyond basic tasks with over 10+ years of experience in health care related customer service. Proven ability to balance multiple tasks in a demanding fast paced environment while maintaining a positive and courteous demeanor.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Shield HealthCare
02.2019 - Current
- Answered approx. 60 phone calls per day while processing electronic orders for various Community Health Network physicians for patients that are in need of Durable Medical Equipment (DME)
- Verified patient insurance benefits, request prior authorizations and review and record patient records in appropriate EMR system
- Ensure confidentiality of patient records in accordance to HIPPA
- Responsible for appointment scheduling for Registered Dietician in person training for feeding pump use for tube-fed patients
- Provide feeding pump trouble shooting support for health care providers and families
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Educated customers about billing, payment processing and support policies and procedures
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Complies with applicable state/federal laws and program requirements of accreditation agencies and federal, state and government health plans
- Maintained up to date current knowledge of Medicaid, Medicare, and Commercial insurance
- In services at hospitals and clinics to build and maintain rapport
Lifestyle Director
Westmont Living
03.2016 - 07.2018
- Responsible for planning, implementation and supervision of day-to-day social, educational, recreational, spiritual, therapeutic individual and group activities and entertainment for seniors
- Responsible for transportation services for residents living at community.
- Planned "In-community" seminars and lecture series for residents, families, and friends
- Provided personalized experiences through one-on-one consultations assisting residents in finding suitable activities matching their personal interests.
- Oversaw staff who perform services for residents to ensure facility met national and local regulations
- Created, printed, mailed and posted monthly activities calendars to keep all residents and community aware of activities going on at community.
Administrative Assistant
Westmont Living
02.2014 - 03.2016
- Managed various general office duties and handled administrative needs
- Answered multiple call lines and ensured exceptional customer service was provided
- Managed office supplies, vendors, organization and upkeep
- Monitored resident emergency call systems
- Scheduled residents doctors appointments and transportation
- Organized all new hire and training paperwork
- Prepared and distributed monthly invoice for residents and families
Caregiver
Westmont Living
02.2014 - 03.2015
- Assisted residents with bathing, oral hygiene, dressing, feeding, lifting and transferring (ADL)
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean, healthy and safe environment
- Engaged residents with games, crafts, music, reading and other activities
- Responded appropriately to physical, emotional and developmental needs of residents and family members
- Responded to all resident pages in timely manner
Retail Sales Associate
Footlocker Retail
05.2012 - 06.2014
- Greeted customers entering store to ascertain what each customer wanted or needed
- Recommended complementary purchases to customers, increasing revenue.
- Maintained cleanliness and presentation of stock room and production floor
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Sales Associate
AT&T
04.2012 - 02.2014
- Engaged with customers to build rapport and loyalty.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Education
Associate of Applied Science - Allied Health
Diablo Valley College
Pleasant Hill, CA05.2024
GED -
Literacy For Every Adult (LEAP)
Richmond, CA12.2018
Skills
- Reliable and punctual
- Analytical thinker
- Administrative Support
- Professional telephone demeanor
- EMR system proficiency
- Team Development
- Policies and Procedures Adherence
- Medical insurance billing
- ICD-10 coding
- CPT coding
Timeline
Customer Service Representative
Shield HealthCare
02.2019 - Current
Lifestyle Director
Westmont Living
03.2016 - 07.2018
Administrative Assistant
Westmont Living
02.2014 - 03.2016
Caregiver
Westmont Living
02.2014 - 03.2015
Retail Sales Associate
Footlocker Retail
05.2012 - 06.2014
Sales Associate
AT&T
04.2012 - 02.2014
Associate of Applied Science - Allied Health
Diablo Valley College
GED -
Literacy For Every Adult (LEAP)
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