SHELLEY SANTAMARIA

Assist individuals applying for disability benefits using the SOAR components. Initiate paperwork with consumers as referred to program by filling initial documentation of representation with SSA office. Conduct interviews and assessments to complete the SSI/SSDI application. Obtain medical records and other documents as part of the SSI/SSDI application process. Write SOAR Medical Summary Reports for consumer applications.

Gather necessary information and documentation to complete initial process. Collect information and documentation to complete TMHP, Claim MD and My Texas Benefits.

Maintain patient filing system, responsible for typing: filing or storage and retrieval of records. Performed clerical duties; processed mail daily.

Managed customer checkout, payments, and services. Promoted Target Card enrollment to customers and responded to customer queries and concerns. Reduced guest wait time by being visible for guests, directing guests to a lane with the shortest wait, and having genuine interactions with guests. Empowered to make decisions and resolve guest concerns in a courteous, helpful manner. Educated guests on REDcard benefits and all the ways the guest can save, pay, and shop through digital tools and services, utilizing excellent guest service skills, strong work ethic and integrity. Sold merchandise, problem solved, handled returns and answered questions about merchandise, store policies, and ongoing promotions. Responsible for recording incoming and outgoing funds, and kept funds secured until deposited, ensured receipt to reflect and monitor daily transactions, maintained record of cash inflows and outflows, as well as periodic cash flows, validating statements and issuing receipts

Provided administrative support to the Communication and Documentation Unit including the Vice President of Engineering, Section General Manager and Program Management staff. Duties included purchase orders, coordination of appointments and meetings, conducting research and creating reports. Participated on special projects as part of the Panama Canal Expansion Project as well as the recovery of Historical Memory project.

Provided administrative support to the General Manager. Duties included managing calendar for internal and external meetings, coordinating travel arrangements, expense reports and compiling and updating reports. Maintained the Performance Management Process and coordinate with corporate staff. Also provided support to other administrative staff and the Human Resources department.

Assisted the Sales Director in preparing quotes for groups, wholesalers and customer accounts. Researched new corporate accounts to increase sales. Compiled information and created quarterly sales reports. Developed seasonal packages and promotions. Created invoices and financial reports. Developed and maintained business relationships with assigned clients to ensure personalized attention and outstanding customer service.

Provided executive-level administrative support to the Vice President of Sourcing & Supply (MUCA) and directors. Managed calendars and organized the details of special events, workshops, travel arrangements, corporate agendas and itineraries. Planned and coordinated corporate luncheons for off-site meetings. Served as a liaison between all impacted departments to ensure proper communications and reporting practices. Processed all expenses and corresponding supporting documents. Prepared meeting minutes letters, memorandums, reports, and proposals. Ensured office staff had adequate supplies. Updated KPI´s and organization charts in EriDoc. Registered invoices from vendors (internal and external) and processed approvals. Prepared Purchase Orders for rental apartments, auto leases, services and suppliers in Ericsson Buyer. Managed Petty Cash.

Prepared correspondence and legal papers and reviewed legal journals. Scheduled appointments and responded to client telephone inquiries. Organized and maintained files and took dictation for notes and correspondence. Prepared letters and other documentation, coordinated travel arrangements and contacted clients as needed for attorneys. Researched, prepared reviewed and filed legal documents with attorney supervision.

Provided administrative support to the Director and Deputy of the Vessel Registration Department. Tracked and maintained daily communications with legal office personnel, lawyers and customers regarding all inquiries including Bills of Sale, Powers of Attorney and all other matters pertaining to vessels’ ownership and recording of ship mortgages. Maintained a book of customers, keeping logs and follow up for all documents being processed, translated and deeds being registered in the Public Registry, maintaining direct communication with them on a daily basis. Ensured accounting department issued accurate bills to clients.

Responsible for supervising and managing the Reservations and PBX departments in accordance with all policies, procedures and corporate programs of the Real Group. Served as Manager on Duty (MOD) once a week, managing all Hotel operations. Trained Front Office staff to upsell rooms and book reservations by modeling and motivating staff to uphold exceptional service standards. Handled direct communications with the reservations departments of Real Hotels & Resorts and Marriott International. Maintained open communication channel with corporate clients. Assigned reservation numbers and group codes in the special reservations system. Handled all tour and travel group reservations for brokers, corporate clients and associations. Maintained direct and frequent communications with corporate Revenue Manager regarding projected versus actual sales. Conducted daily reviews to monitor duplicate reservations; logged and provided Front Desk with corporate letters of guarantee. Tracked daily arrival list and deposits guaranteeing reservations. Reviewed daily non-guaranteed reservations, confirmed reservations by fax or email and kept track of all corporate clients in the hotel reservations system.