Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Shelley Severin

Centralia,Washington

Summary

Proven to enhance client satisfaction and streamline operations, leveraged expertise in database administration and exceptional interpersonal skills at Davies Risk. Known for driving results through meticulous records coordination and client relationship building, consistently exceed service standards, contributing to a notable improvement in operational efficiency and customer support. Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.

Overview

19
19
years of professional experience

Work History

Independent Contractor – Insurance Inspector

Davies Risk
03.2024 - Current
  • Generated reports detailing findings and recommendations.
  • Analyzed information gathered by investigation to report findings and recommendations.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Conducted comprehensive interviews of insured individuals and businesses to gather information.

Customer Service Representative

Your Desires
08.2019 - 03.2020
  • Responded to customer requests for services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

Independent Driver

Uber Technologies, Inc.
07.2014 - 04.2016
  • Drove safely in various weather and road conditions to avoid accidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Self-motivated, with strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions.

Receptionist and Administrative Assistant

AppleOne Employment Agency
10.2005 - 10.2015
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Managed filing system, entered data and completed other clerical tasks.

Education

General Education And Fulfillment

South Puget Sound Community College
Olympia, WA

Business Administration,

Cypress College
Cypress, CA

Skills

  • Workload and Schedule Management
  • Client Relationship Building
  • Proficient in MS Office Suite
  • Administrative Support

Timeline

Independent Contractor – Insurance Inspector

Davies Risk
03.2024 - Current

Customer Service Representative

Your Desires
08.2019 - 03.2020

Independent Driver

Uber Technologies, Inc.
07.2014 - 04.2016

Receptionist and Administrative Assistant

AppleOne Employment Agency
10.2005 - 10.2015

General Education And Fulfillment

South Puget Sound Community College

Business Administration,

Cypress College

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Shelley Severin