Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Sims

Riverside,CA

Summary

Motivated professional with successful background in retail offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.

Overview

6
6
years of professional experience

Work History

Head Cashier

Lowes Home Improvment
Riverside, CA
12.2020 - 04.2024
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Verified employee timecards for accuracy and completeness prior to submitting payroll information
  • Processed all returns, special orders and curbside orders.
  • Handled a wide array of issues at customer service.
  • Handled all monies for opening and closing procedures for all cash registers.
  • Inventory and downstocking
  • Assisted all cashiers with any and all issues that they would have with their registers, customers,price checks ,etc.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.

⁶Brand Ambassador

Zipfizz
Riverside, CA
08.2020 - 08.2022
  • Developed and executed brand awareness campaigns to increase customer engagement.
  • Organized promotional events to introduce new products and services to the public.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Provided detailed reports on promotional activities and sales results.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
  • Provided customer service support during promotional events or when needed.
  • Promoted positive company image through superior customer service experiences.
  • Conversed with customers to share information about products and services.

Event Specialist

Advantage Solutions
Irvine, CA
03.2018 - 01.2020
  • Assisted with the coordination of event logistics, including venue selection and vendor contracts.
  • Developed promotional material such as flyers and brochures to advertise events.
  • Conducted market research to identify target audiences and strategies for reaching them.
  • Supervised staff onsite during events, providing guidance when needed.
  • Organized transportation arrangements for attendees when necessary.
  • Worked closely with clients to understand their needs and develop customized solutions tailored to those needs.

Education

High School Diploma -

Nueva Vista High School
Riverside, CA
06-1994

Skills

  • Loss Prevention
  • Price Verification
  • Shift Scheduling
  • Supply Restocking
  • Customer Service Management
  • Payment Processing
  • Drawer balancing
  • New Hire Training
  • Customer Service
  • Flexible Schedule
  • Employee Training
  • Online Order Picking
  • Opening and closing procedures
  • Customer Relations
  • Store Opening and Closing
  • Returns processing
  • Cycle Counts
  • Cash Register Operation
  • Cash Handling
  • Verbal/written communication
  • Schedule Coordination

Timeline

Head Cashier

Lowes Home Improvment
12.2020 - 04.2024

⁶Brand Ambassador

Zipfizz
08.2020 - 08.2022

Event Specialist

Advantage Solutions
03.2018 - 01.2020

High School Diploma -

Nueva Vista High School

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Shelley Sims