SHELLEY SINGLETON
Marion,KY
Summary
Experienced in meticulous information collection, analysis, and case resolution. Utilizes critical thinking and problem-solving skills to uncover essential information during inspections and investigations. Demonstrates a proven ability to maintain confidentiality and handle sensitive information with utmost care.
Overview
23
23
years of professional experience
Work History
Human Services Program Compliance Analyst
KY Office of Inspector General
10.2021 - Current
- Responsible for licensing and validation of multiple levels of health care facilities to include behavioral health, hospice, and hospitals
- Responsible for researching Cabinet policies and procedures & State and Federal laws to ensure healthcare provider compliance across the Commonwealth
- Work closely with Center for Medicare/Medicaid Services
- Work closely with KY Medicaid office to ensure collaboration of information is presented correctly to providers
- Analyze initial, annual renewal, change of ownership, change of name, and change of location applications to determine accuracy, promptness, and compliance with laws, regulations, policies, and procedures by service providers in the provision of health or social services to clients
- Provide explanations and technical assistance to service providers and explain the purpose of inspections and desk reviews to include the records necessary to have available
- Work with Regional offices to establish statewide inspection schedule
- Review all necessary documentation and validate compliance with laws, regulations, policies, and procedures
- Provide consultation to providers regarding regulatory compliance, application questions, and inspection inquiries
- Daily use of state and federal government software
- Receive, document, and address public complaints as needed
- Work with senior management and investigation teams to identify fraud and abuse
- Attend committee meetings as required; volunteer to serve on committees
- Review and discuss applicable legislation
- Serve as a subject matter expert on state and federal compliance matters, providing guidance and support to colleagues across various departments
- Support and trained providers on compliance-related issues
- Conducted regular reviews of providers' policies and procedures for alignment with regulatory requirements and industry best practices
- Play an active role in industry forums and conferences, staying informed of the latest regulatory developments and best practices to incorporate into company operations
- Assist in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities
- Provid excellent customer service to licensees, addressing inquiries and resolving issues promptly
- Enhance licensing processes by streamlining documentation and communication procedures
- Facilitate smooth transitions during mergers or acquisitions involving licensed properties
- Maintaine accurate records of all licenses, supporting audits and internal reporting needs
- Manage license renewals efficiently, ensuring timely compliance with regulatory requirements
- Performe routine data entry or document management
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
Life Safety Code Inspector
Cabinet for Health and Family Services Office of Inspector General
08.2015 - 10.2021
- Conducted detailed on-site and desk review inspections of health care facilities (nursing homes, hospitals, behavioral health organizations) to determine compliance with state and federal regulations and oversight of human services and life safety code
- Prioritized assignments from the OIG regional and central office to determine order of inspection
- Extensively document results of inspection findings per Center for Medicare/Medicaid Services and state requirements
- Extensively research and interpret federal and state regulations for field/office use and at provider's request regarding administration of human services programs and life safety code
- Travel extensively and cover multiple regions when asked to do so
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
- Provided expert guidance to companies on how to rectify issues found during inspections, leading to improved practices.
- Maintained up-to-date knowledge of regulatory changes to ensure inspections were conducted in line with current laws.
- Fostered positive relationships with businesses and regulatory bodies, facilitating smoother inspection processes.
- Investigated customer complaints to take necessary corrective actions.
- Represent KY OIG at various conferences and meetings
Employee Safety & Work Zone Safety Coordinator
Kentucky Transportation Cabinet District 2 Dept of Hwys
12.2008 - 07.2015
- Administer and manage KYTC District 2 Safety, Health, and Work Zone Program (12 counties in the Commonwealth-approximately 350 employees)
- Conduct inspections, investigations, and interviews at construction sites, maintenance locations, and office settings
- Oversee and manage employees in work zone and construction settings
- Prepare reports and documents required by KYTC Central Office of Employee Safety and Health, KYTC Central Office Division of Construction, and District 2 Chief District Engineer
- Assist Personnel with OSHA Recordkeeping requirements
- Represent District 2 at meetings and training classes held by the KYTC Central Office of Employee Safety and Health and the KYTC Central Office Division of Construction
- Served on new employee interview teams and integral part of selection process
- Member of Human Resource Advisory and Education team; visiting 16 District-wide locations/400+ employees as needed to explain and assist with the introduction of new polices and procedures
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Evaluated incident reports and utilized critical thinking to determine root causes and implement preventive measures to avoid incident/accident recurrence.
- Coached employees, managers, and executives on effective safety policies.
- Developed new training programs to address performance and knowledge issues.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Provided new-employee health and safety orientations and developed materials for presentations.
Environmental Health and Safety Manager
Noveon, Inc. & Estron Chemicals
03.2003 - 05.2006
- Managed and motivated employees to be safe, productive, and engaged in work.
- Provided leadership during incident investigations, identifying root causes and implementing corrective actions to prevent future occurrences.
- Improved workplace safety by identifying and addressing potential hazards in a timely manner.
- Enhanced employee engagement in safety culture by creating open lines of communication for reporting concerns or suggestions.
- Streamlined record-keeping systems for efficient reporting and data analysis related to environmental health and safety metrics.
Safety Consultant
Premier Safety, LLC
02.2002 - 03.2003
- Designed customized safety programs tailored to specific industry needs, enhancing overall worker protection.Monitored changes to industry regulations, ensuring timely updates to company policies and procedures accordingly.
- Streamlined recordkeeping processes for injury reports and workers'' compensation claims, ensuring accurate documentation and timely submissions.
- Optimized contractor management practices by establishing stringent pre-qualification protocols to ensure adherence to company-specific safety requirements.
- Increased employee awareness of safety hazards by developing and delivering engaging safety presentations.
- Traveled world-wide while working for fortune 500 companies
Education
Bachelor of Science - Occupational Safety And Health
Murray State University
Murray, KY05-2002
Skills
- Regulatory Compliance
- Inspections, investigations, and reports
- Conduct interviews
- Detailed writing
- Statewide travel
- Data presentation skills
- Attorney and hearing procedures
- Due diligence
- Work independently
- Legal research
- Develop and Conduct training
- Ethics and integrity
Awards
The Governor's Ambassador Award for Professional Achievement (Oct 2014)
Timeline
Human Services Program Compliance Analyst
KY Office of Inspector General
10.2021 - Current
Life Safety Code Inspector
Cabinet for Health and Family Services Office of Inspector General
08.2015 - 10.2021
Employee Safety & Work Zone Safety Coordinator
Kentucky Transportation Cabinet District 2 Dept of Hwys
12.2008 - 07.2015
Environmental Health and Safety Manager
Noveon, Inc. & Estron Chemicals
03.2003 - 05.2006
Safety Consultant
Premier Safety, LLC
02.2002 - 03.2003
Bachelor of Science - Occupational Safety And Health
Murray State University
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