SHELLEY SMITH
Jackson Hole
Summary
Discreet, intuitive, and adaptable professional with over 15 years of experience supporting executives and managing high-stakes operations in hospitality, luxury service environments, and event coordination. Adept at anticipating needs, managing complex schedules, planning high-profile events, and coordinating cross-functional teams. Known for grace under pressure, strategic thinking, and providing seamless support that allows high-level decision-makers to stay focused.
Overview
23
23
years of professional experience
Work History
Conference Services Manager
Snow King Resort
01.2024 - Current
- Serve as key liaison between executive clients and internal departments to ensure flawless execution of events
- Manage complex event schedules, detailed logistics, and team coordination
- Maintain confidentiality while delivering executive-level service under pressure
Lead Banquet Bartender
Four Seasons Resort & Residences
01.2021 - 01.2024
- Oversaw bar operations for VIP events, managing teams and ensuring a high standard of service for discerning guests
- Trusted to represent brand excellence with diplomacy and professionalism
Hospitality Specialist (Alpine Lodge, Pool, Clubhouse)
Club at 3 Creek
01.2020 - 01.2021
- Delivered white-glove service for exclusive members across multiple venues
- Anticipated needs, personalized experiences, and resolved issues discreetly
Lead Bartender
61 Prime, Hawks Cay Resort
01.2018 - 01.2019
- Managed upscale bar service in luxury resort setting, frequently interacting with executives and VIP guests
- Balanced fast-paced operations with personalized attention
Lead Server - Sake & Japanese Cuisine
Ambrosia, Santa Maria Resort
01.2013 - 01.2017
- Specialized in Japanese dining etiquette, sake service, and high-end table presentation
- Provided training and led team in delivering refined dining experiences
Project Manager / Owner's Executive Assistant
Circa Restaurant Group
01.2002 - 01.2012
- Served as the owner's personal assistant across four restaurants
- Directed kitchen operations, catering logistics, staff training, vendor negotiations, and daily executive-level administrative support
- Managed inventory, ordering, scheduling, and sensitive client relationships
- Acted as a trusted HR liaison and unofficial strategist in daily operations
Education
B.S. - Hospitality Management
East Carolina University
01.2002
Private Pilot Certificate -
Keys Air Aviation
Marathon, FL01.2017
Skills
- Executive & Personal Support
- Calendar Management
- Travel Management
- Email Management
- Event Planning
- Vendor Coordination
- Confidentiality
- Discretion
- Cross-Functional Team Leadership
- Hospitality
- Client Relations
- Procurement
- Budget Oversight
- Problem Solving
- Situational Awareness
Professional Attributes
- Self-Reliant & Highly Discreet
- Exceptional Interpersonal Skills
- Cross-Cultural Understanding
- Quick Decision-Maker & Detail-Oriented
- Loyal, Resourceful, and Calm Under Pressure
Timeline
Conference Services Manager
Snow King Resort
01.2024 - Current
Lead Banquet Bartender
Four Seasons Resort & Residences
01.2021 - 01.2024
Hospitality Specialist (Alpine Lodge, Pool, Clubhouse)
Club at 3 Creek
01.2020 - 01.2021
Lead Bartender
61 Prime, Hawks Cay Resort
01.2018 - 01.2019
Lead Server - Sake & Japanese Cuisine
Ambrosia, Santa Maria Resort
01.2013 - 01.2017
Project Manager / Owner's Executive Assistant
Circa Restaurant Group
01.2002 - 01.2012
Private Pilot Certificate -
Keys Air Aviation
B.S. - Hospitality Management
East Carolina University
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