Shelley Sparacello
Round Rock
Summary
Dynamic Administrative Officer with a proven track record at A&L Construction, excelling in records management and relationship building. Enhanced office productivity through effective personnel management and training initiatives. Demonstrated expertise in payroll and budgeting, while fostering strong professional relationships with clients and stakeholders to drive operational success.
Overview
14
14
years of professional experience
Work History
Administrative Officer
A&l Construction
02.2021 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, prepared, and delivered reports to various departments.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Call Center Team Lead
Conduent Business Services
03.2018 - 02.2021
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Promoted a culture of continuous learning within the team by sharing resources on industry updates and best practices.
- Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
General Manager of Food Service
Firehouse Subs
01.2015 - 03.2018
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
District Manager
SUBWAY®Restaurants
04.2011 - 01.2015
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Education
High School Diploma -
Northbrook High School
Houston, TX05-1984
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Relationship building
- Scheduling appointments
- Payroll and budgeting
- Human resources support
- Personnel management
- Expense reporting
- Training and coaching
- Database administration
Timeline
Administrative Officer
A&l Construction
02.2021 - Current
Call Center Team Lead
Conduent Business Services
03.2018 - 02.2021
General Manager of Food Service
Firehouse Subs
01.2015 - 03.2018
District Manager
SUBWAY®Restaurants
04.2011 - 01.2015
High School Diploma -
Northbrook High School
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