Shelley Springer
Salem,IN
Summary
Versatile professional with a track record of enhancing operational efficiency and quality control at Cub Farm LLC. Excelled in diagnostics and troubleshooting, alongside fostering a culture of health and safety compliance. Demonstrated exceptional scheduling and coordination skills, achieving significant improvements in productivity and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Live Production Director
Cub Farm LLC
11.2018 - Current
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed internal operational standards and productivity targets.
- Enforced health and safety protocols to promote safe working environment.
Child Development Specialist
Southern Hills Day Care
01.2012 - 06.2017
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Developed level-appropriate lessons and activities to support skill-building needs.
- Encouraged social-emotional growth through modeling positive behaviors and fostering strong relationships between children and peers.
- Utilized data-driven decision-making processes to refine instructional practices and enhance student outcomes consistently.
Project Manager
AT&T Communications
09.2004 - 02.2009
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Managed projects from procurement to commission.
Maintenance Administrator
AT&T
11.1999 - 09.2004
- Streamlined work order processes, resulting in faster response times to maintenance requests.
- Ensured smooth transitions during staff changes by effectively documenting processes and procedures related to maintenance administration tasks.
- Identified opportunities for process improvements within the maintenance department, leading to increased efficiency and effectiveness.
- Managed maintenance for customers and coordinated repair schedule according to priority level.
Vacation Planner
RCI Vacation Exchange
09.1997 - 11.1999
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction and repeat business.
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
- Conducted regular follow-ups with clients post-trip to gather feedback for future improvements in service offerings.
- Stayed current on industry trends to provide up-to-date information and advice on destinations, accommodations, and activities.
Education
Bachelor of Science - Telecommunications
Ball State University
Muncie, IN05-1997
Skills
- Diagnostics and troubleshooting
- Material Planning
- Operational Efficiency
- Standard Operating Procedures
- Health and safety compliance
- Production Monitoring
- Contamination prevention
- Quality Control
- Scheduling and Coordination
Timeline
Live Production Director
Cub Farm LLC
11.2018 - Current
Child Development Specialist
Southern Hills Day Care
01.2012 - 06.2017
Project Manager
AT&T Communications
09.2004 - 02.2009
Maintenance Administrator
AT&T
11.1999 - 09.2004
Vacation Planner
RCI Vacation Exchange
09.1997 - 11.1999
Bachelor of Science - Telecommunications
Ball State University
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