Hi, I’m
Shelley Stagner
Saraland,AL
Summary
Insightful Manager with experience directing and improving operations through effective motivational employee strategies and standard operation procedures (SOP) enforcement to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships . Proficient in best practices, market trends and regulatory requirements of industry operations. Proven leader of strategy planning and day-to-day problem-solving in fast-paced settings.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
years of professional experience
1
Certification
Work History
Professional Collision Center
Manager
05.2002 - 08.2022
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Education
University of South AlabamaMobile, AL
from Early Childhood Education
Satsuma High SchoolSatsuma
General Studies
05.1987
Skills
- Team Leadership
- Staff Management
- Brand Management
- Lead Generation
- Project Management
- Customer Relationship Management
- Verbal and Written Communication
- Sales and Marketing
- Job Assignments
- Invoice Reconciliation
- Complex Problem-Solving
- Managing Terminations
- Strategic Planning
- Managing Career Progression
- Coaching and Mentoring
- Key Performance Indicators (KPI)
- Schedule Preparation
- Issue and Conflict Resolution
- Budgeting and Cost Control
- Managing Routines
- Time Management
- Employee Training
- Productivity Performance
- Managing Laborers
- Managing Reception
- Finance and Accounting Operations
- Cross-Functional Team Management
- Managing Appointments
- Product Management and Branding
- Performance Tracking and Evaluations
- Maintenance and Repair Management
- Managing Cash Register
- Budget Controls
- Configuration and Management
Certification
- ICAR Gold certified
- ASE Certified
Timeline
Manager
Professional Collision Center
05.2002 - 08.2022
University of South Alabama
from Early Childhood Education
Satsuma High School
General Studies