Shelley Tackett
Kaufman,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Director of Operations and Enrollment
Promiseland Learning Center
Kaufman
08.2005 - Current
- Managed day-to-day operations of 37 staff in multiple areas
- Created policies and procedures for improved workflow processes
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction
- Ensured compliance with applicable laws, regulations, industry standards
- Communicated clear and consistent messages regarding goals to produce desired results
- Developed training programs for new employees as well as existing staff members
- Recognized employees for demonstrating excellent service resulting in increased morale
- Established operational guidelines and identified opportunities for improvement
- Organized and oversaw work schedules of daily
- Maintained budgeting documents for accurate tracking of expenses
- Participated in preparing annual budget
- Implemented systems for monitoring employee attendance, scheduling, payroll
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various responsibilities
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Prepared payroll biweekly
- Prepared accounts receivables and payables and monthly financial reports
- Managed Enrollment and Waitlist
- Found ways to better our programs through applying for Grants, PPP Loans, PPP Forgiveness, and Scholarships.
Education
Texas Tech University
Skills
- Business Management
- Operational Efficiency
- Financial Oversight
- Professional Demeanor
- Decision-Making
- Customer Service
- Payroll Administration and Timekeeping
- Adaptability
- Time management abilities
- Organizational Skills
- Effective Communication
- Records Organization and Management
- Problem-solving abilities
- Business Leadership
- Staff Management
- Team Leadership
Timeline
Director of Operations and Enrollment
Promiseland Learning Center
08.2005 - Current
Texas Tech University
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