Shelley Thomas
Marysville,MI
Summary
Honest, dedicated, multitasker with professional interpersonal communication skills. Small business owner for 20+ years. Enthusiastic about utilizing many years of profound customer service and efficient clerical experience in a team environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
State Licensed Daycare Provider /Small Business Owner
Self-employed
09.2003 - Current
- Managing safe, nurturing and well-structured learning environment, while promoting cognitive, emotional and physical development milestones.
- Invaluable communication skills with families and licensing advisors building trust and strong foundations.
- Coordinated health and safety rules with CDC guidelines, maintaining clean and sanitized facility.
- Strong organization skills sustaining to state licensing rules, regulations, continued childhood education and trainings with yearly inspections.
Scheduling Coordinator
Carl Sattelberg, DDS
04.2000 - 05.2003
- Greeted patients promptly and addressed by name to create welcoming atmosphere.
- Answered incoming calls, following up on inquiries and messages in timely period.
- Reserved and confirmed all dental appointments with dental office software.
- Verified and entered pertinent medical information for patient charts and insurance payments.
Medical Records Technician 1
Mercy Hospital-Currently-Lake Huron Medical Center
07.1990 - 04.2000
- Improved patient data accuracy by meticulously reviewing and updating medical records.
- Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Covered high volume calls of hospital's main switchboard for operator's dinner breaks.
Education
Course Completion - Medical Terminology, Human Anatomy And Physiology
St. Clair County Community College
Port Huron, MISkills
- Excellent customer service and communication
- Maintain extreme confidentiality/HIPAA compliance
- Detail-oriented and organized
- Time management and decision-making skills
- Adaptable to professional office's software
- Dynamic teamwork skills
Certification
- State of MI Licensed Family Child Daycare Home - [2003-Present] - Annually Renewed
- Infant/Child Development Education - MI Registry -Annual Training
- Health and Safety Training - MI Registry - Annually
- CPR and First Aid Certified - American Heart Association - Annually Renewed
Timeline
State Licensed Daycare Provider /Small Business Owner
Self-employed
09.2003 - Current
Scheduling Coordinator
Carl Sattelberg, DDS
04.2000 - 05.2003
Medical Records Technician 1
Mercy Hospital-Currently-Lake Huron Medical Center
07.1990 - 04.2000
Course Completion - Medical Terminology, Human Anatomy And Physiology
St. Clair County Community College