Shelley Thomas
Kekaha,HI
Summary
Thorough and reliable Housekeeping Lead Manager experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.
Overview
19
19
years of professional experience
Work History
Property Management/ Lead Housekeeping Manager
Vacasa-Kalaheo, HI
05.2023 - 08.2024
- Inspecting Units that have been cleaned by contracted housekeeper's to make sure they are up to Vacasa cleaning standards
- Checking departed units to make sure nothing is damaged and if it is make maintenance ticket and forward to LOM to make sure damages are charged accordingly and in process of being replaced or repaired
- Manage Housekeeping contractors and shelving linen and towels, restocking amenities for housekeeping, as well as dropping amenities for guest checking in
- Ordering linens, towels, amenities and stock for units as needed and within monthly budget
- Making sure that I hit our Housekeeping Metrics at 90-100% every week
- Scheduling and moving cleans for contractors as needed
- Scheduling deep cleans and on boarding cleans as well as delegating new units to Housekeeping Contractors fairly
- Time Management
- Multi-tasking
- Email/ Slack Communication
Front Desk and Events Coordinator
Waimea Plantation Cottages-Waimea, HI
02.2019 - 05.2023
- Assist with customer needs
- Essential front desk/administrative duties
- Answer phone calls
- Greet customers
- Determining cost of events
- Arranging event services
- Assess problems and resolve if able
- Effectively deliver on commitments
- Research and negotiate with vendors
- Manage all event operations.
Personal Assistant/Community Based Worker
Easterseals of Hawaii-Waimea, HI
10.2015 - 02.2019
- Provide disabled adults with the necessary support and therapy to enhance independence and offer assistance with activities of daily living
- Create a safe and warm learning experience for clients
- Responsible for establishing an environment of trust to ensure a positive client experience
- Identify and confirm understanding of the individual's impairment
- Assess problems and resolve if able
- Build enduring relationships with clients
- Promote and communicate values of Easterseals
- Effectively deliver on commitments
- Empower people with disabilities or special needs
- Service phone inquiries as needed
- Meet ongoing training requirements
- Assist and train clients on use of self-service tools available
- Knowledge, understanding and implementation of HIPPA privacy practices
Merchandising Execution Area Supervisor
Home Depot, Inc.-Lihue, HI
02.2011 - 10.2015
- Managed and supervised 7-12 employee daily
- Administrative duties such as scheduling interviews, hiring associates and monitoring employee attendance
- Responsible for ordering stock and monitoring inventory of products
- Coordinated resets, conference calls and projects
- Developed and maintained strong working relationships with store vendors
- Proficiently multitask email correspondence, outbound telephonic outreach and inbound calls with vendors while filling and maintaining records
- Greeting members and offering assistance when needed.
Front of House Manager
Waimea Brewing Company-Waimea, HI
06.2005 - 06.2009
- Responsible for effectively managing the daily functions and operations of the restaurant
- Familiar with and executed all opening and closing operations of the restaurant
- Responsible for hiring, scheduling and supervising employees
- Responsible for providing a satisfying, excellent customer experience
- Responsible for certain financial aspects of business operations such as cash handling and making deposits
- Coordinated catering events
- Responsible for maintaining inventory and supplies
- Assist with hosting, bussing tables, serving and bartending as needed
- Responsible for meeting all safety and sanitation requirements according to State regulations.
Education
Associate of Arts - Hotel And Restaurant Management/ Business Manageme
Kauai Community College
Lihue, HI09.1996
Skills
- Staff evaluations
- Cleaning practices
- Employee evaluations
- Quality improvements
- Work Prioritization
- Supply Inventory Management
- Supervisory skills
- Health and safety compliance
- Performance Improvements
- Guest Relations
- Budgeting and financial management
- Task Delegation
- Customer Relationship Management
- Invoice Processing
- Scheduling and Planning
- Customer service-focused
- POS system operations
- Restaurant Operations
- Service prioritization
- Training and coaching
- Staff Supervision
- Promotional Events
- Reservation Management
- Quality Standards
- Conflict Resolution
- Staff Motivation
- Hiring
- Pre-shift walk-through
- Assignment Delegation
- Employee Scheduling
- Department coordination
- Ordering cleaning supplies
- Cleaning and sanitation
- Training and mentoring
- Guest relations
- Scheduling and planning
- Customer relationship management
- Task delegation
- Supply inventory management
- Inter-department collaboration
- Invoice processing
- Quality assurance and control
- Customer service
- Workload prioritization
Timeline
Property Management/ Lead Housekeeping Manager
Vacasa-Kalaheo, HI
05.2023 - 08.2024
Front Desk and Events Coordinator
Waimea Plantation Cottages-Waimea, HI
02.2019 - 05.2023
Personal Assistant/Community Based Worker
Easterseals of Hawaii-Waimea, HI
10.2015 - 02.2019
Merchandising Execution Area Supervisor
Home Depot, Inc.-Lihue, HI
02.2011 - 10.2015
Front of House Manager
Waimea Brewing Company-Waimea, HI
06.2005 - 06.2009
Associate of Arts - Hotel And Restaurant Management/ Business Manageme
Kauai Community College
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