Shelley Verhoev
McKinney,United States
Summary
Dynamic professional with a proven track record in customer retention strategies and financial reporting at Mugu Munchkins. Adept at relationship management and regulatory compliance, I excel in enhancing client satisfaction and loyalty. My strong verbal communication skills and QuickBooks expertise drive successful outcomes in fast-paced environments.
Overview
1
1
Certification
Work History
Owner
Mugu Munchkins
McKinney, United States
- Maintained relationships with existing clients by providing superior customer service.
- Developed policies and procedures for the organization.
- Ensured compliance with local, state, and federal regulations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Used computers, audio-visual aids, and hard copy materials to teach basic concepts.
- Taught personal development skills, such as goal setting, independence, and self-advocacy.
- Communicated nonverbally to provide them with comfort, encouragement, and positive reinforcement.
- Maintained compliance with all applicable federal, state, local regulations.
- Developed unique educational programs that cater to diverse learning styles, significantly improving student outcomes and retention rates.
- Fostered strong relationships with parents and the community, enhancing support networks that benefited the children’s development.
Treasurer
Collin County Aggie Mothers Club
Plano, United States
- Ensured financial compliance, reducing discrepancies through detailed audits and reconciliations.
- Managed cash flow forecasting, enhancing resource allocation and financial oversight.
- Analyzed financial data, identifying cost-saving opportunities and improving budget accuracy.
- Coordinated with banks, maintaining seamless capital access and financial stability.
- Prepared comprehensive financial reports, presenting insights to support strategic decisions.
Correction Officer
Plano City Jail
Plano, United States
- Effective communication is essential for interacting with inmates, other officers, and facility staff.
- Correctional officers need physical strength and endurance to handle physically demanding tasks and potentially volatile situations.
- They must be able to make quick and sound decisions under pressure, especially during emergencies.
- Keen observation skills are needed to monitor inmate behavior and identify potential problems.
- The ability to de-escalate conflicts and resolve disputes is crucial.
- Working in a correctional environment can be stressful, so emotional stability is important.
- Understanding relevant laws, regulations, and facility policies is necessary.
Administrator
ABC Kids
El Cajon, United States
- Outstanding organizational and time-management skills
- Proficiency in Google Workspace and online research
- Ability to manage multiple priorities with little oversight
- Discretion in handling sensitive personal information
- Flexibility to occasionally handle urgent tasks
- Experience coordinating logistics and communicating across time zones
- Streamlined administrative processes, enhancing efficiency and ensuring timely communication with parents and staff.
- Maintained accurate student records and reports, ensuring compliance with regulations and reducing administrative errors.
- Developed a digital scheduling system, facilitating easier appointment management and significantly improving parent satisfaction.
Customer Service
San Diego Apartment Association
San Diego, United States
- Proven experience in customer service or client-facing roles is preferred (at least 1 year)
- Strong verbal and written communication skills in English; multilingual abilities are a plus
- Ability to analyze situations effectively and provide appropriate solutions
- Familiarity with sales techniques and client services best practices is advantageous
- Proficiency in office software applications and computerized systems is essential
- A commitment to delivering high-quality service while fostering positive relationships with customers
- Engage with customers through various channels to provide timely and accurate information
- Analyze customer inquiries and issues to deliver effective solutions
- Communicate clearly and professionally with clients, ensuring their concerns are addressed promptly
- Collaborate with sales and client services teams to enhance customer satisfaction and retention
- Use office software and computerized systems to document interactions and track customer feedback
- Assist in identifying opportunities for process improvements within the customer service framework
- Maintain a positive attitude while managing multiple tasks in a fast-paced environment
Education
Bachelor of Science -
Texas A&M university-Commerce
Commerce, TxSkills
- Customer retention strategies
- Financial reporting
- Relationship management
- Regulatory compliance
- Office software proficiency
- Verbal and written communication
- QuickBooks expertise
- Multi-tasking abilities
Certification
- General Lines-Life, Accident and Health License
- Quickbooks Certification
- Bookkeeping and Advanced Certifications
- Accounting and Financial Certifications
- Payroll and Tax Certifications
- Tax Preparation and Laws Certifications
- Tally Certifications
- State of Texas Teachers Certifcation
Affiliations
- Volunteer with Donkey Rescue Haven
- Volunteer with Collin County Texas A&M Mothers Club
Timeline
Owner
Mugu Munchkins
Treasurer
Collin County Aggie Mothers Club
Correction Officer
Plano City Jail
Administrator
ABC Kids
Customer Service
San Diego Apartment Association
Bachelor of Science -
Texas A&M university-Commerce
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