Shelley Verhoev
McKinney,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Board Treasurer
Collin County Aggie Mothers
02.2021 - Current
- Reviewed processes and procedures to guide program implementation and optimize auditing.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
- Enhanced quality and currency of financial information by overseeing revenue collection systems.
- Supported program managers in providing procedural training on finance and accounting.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Developed strategies to streamline and improve office procedures.
- Created and distributed reports on internal and external finances, audits, and budgets.
- Worked with 18 executives to create annual budget and track actual expenses against projected expenses.
Business Owner
Mugu Munchkins
06.2003 - Current
- Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
- Managed program paperwork and child records to comply with state requirements.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed 60 plus customers with outstanding results
- Handled problematic customers and clients to maintain excellent customer service.
Education
Bachelor of Science - Interdisciplinary Studies
East Texas State University
Commerce, TX12.1990
Skills
- Professional Correspondence
- Critical Thinking
- Financial Budgeting and Reporting
- Business Operations
- POS Systems and Ordering Platforms
- Customer Consulting
- Office Equipment Proficiency
- Customer Care
- Calm and Professional Under Pressure
- Customer Relationship Management
- Preparing financial statements
Timeline
Board Treasurer
Collin County Aggie Mothers
02.2021 - Current
Business Owner
Mugu Munchkins
06.2003 - Current
Bachelor of Science - Interdisciplinary Studies
East Texas State University
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