Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Walker

Broussard,LA

Summary

Dedicated Senior Travel Specialist with extensive experience in coordinating domestic and international travel arrangements for high profile clients. Known for strong organizational skills and maintaining up-to-date industry knowledge, ensuring seamless travel experiences.

Overview

16
16
years of professional experience

Work History

Senior Travel Specialist

American Express GBT
11.2022 - Current
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships.
  • Assisted VIP clients with flight changes and cancellations to minimize travel disruptions.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

VIP/Entertainment Specialist

Altour International
02.2020 - 11.2022
  • Coordinated travel arrangements for high-profile clients.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Corporate Travel Manager

Smith and Nephew Companies
02.2017 - 10.2021
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Travel Consultant

Adelman Travel
03.2010 - 06.2021
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

Education

Hospitality

University of Mississippi
Oxford, MS

Skills

  • Client relationship building
  • Travel arrangements
  • Effective problem solving
  • Relationship building

Timeline

Senior Travel Specialist

American Express GBT
11.2022 - Current

VIP/Entertainment Specialist

Altour International
02.2020 - 11.2022

Corporate Travel Manager

Smith and Nephew Companies
02.2017 - 10.2021

Travel Consultant

Adelman Travel
03.2010 - 06.2021

Hospitality

University of Mississippi
Shelley Walker