Shelley Walker
Broussard,LA
Summary
Dedicated Senior Travel Specialist with extensive experience in coordinating domestic and international travel arrangements for high profile clients. Known for strong organizational skills and maintaining up-to-date industry knowledge, ensuring seamless travel experiences.
Overview
16
16
years of professional experience
Work History
Senior Travel Specialist
American Express GBT
11.2022 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships.
- Assisted VIP clients with flight changes and cancellations to minimize travel disruptions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
VIP/Entertainment Specialist
Altour International
02.2020 - 11.2022
- Coordinated travel arrangements for high-profile clients.
- Coordinated with other entertainment venues to create joint promotional events.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Corporate Travel Manager
Smith and Nephew Companies
02.2017 - 10.2021
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Generated travel-related reports for clients to facilitate decision-making.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Travel Consultant
Adelman Travel
03.2010 - 06.2021
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Education
Hospitality
University of Mississippi
Oxford, MSSkills
- Client relationship building
- Travel arrangements
- Effective problem solving
- Relationship building
Timeline
Senior Travel Specialist
American Express GBT
11.2022 - Current
VIP/Entertainment Specialist
Altour International
02.2020 - 11.2022
Corporate Travel Manager
Smith and Nephew Companies
02.2017 - 10.2021
Travel Consultant
Adelman Travel
03.2010 - 06.2021
Hospitality
University of Mississippi