Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shelley Wallin

Ashland,KY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

9
9
years of professional experience

Work History

Manager

Rent A Center
03.2017 - Current
  • Managed and motivated employees to be productive and engaged in work with a BOR of 1300.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Member of Advisory Council for Acima.

Manager

Rent A Center
03.2016 - 02.2017
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager

Rent A Center
09.2015 - 03.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strategy to increase sales and drive profits.

Assistant Manager

Rent A Center
05.2015 - 09.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelors Social Work - 3 Years And Started Job With Rent A Center

Morehead State University
Ashland, KY

High School Diploma -

East Carter High School
Grayson, KY
05.1989

Skills

  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Performance Management
  • Staff Development
  • Sales Techniques
  • Performance Evaluations
  • Marketing
  • Key Performance Indicators
  • Teamwork and Collaboration
  • Decision-Making
  • Team Development
  • Hiring and Training

Accomplishments

  • Managed a store that exceeded company expectations in every category during several quarters.
  • Exceeded monthly store sales goals numerous months in a row.
  • Supervised team of 5 staff members.

Timeline

Manager

Rent A Center
03.2017 - Current

Manager

Rent A Center
03.2016 - 02.2017

Manager

Rent A Center
09.2015 - 03.2016

Assistant Manager

Rent A Center
05.2015 - 09.2015

Bachelors Social Work - 3 Years And Started Job With Rent A Center

Morehead State University

High School Diploma -

East Carter High School

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Shelley Wallin