Shelley Westbrook
Gulfport,MS
Summary
Retail Store Manager with over 15 years of experience in developing a significant reputation for leadership due to excellent relationships with employees, vendors and customers and willingness to lead by example. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Server
Saltgrass Steakhouse
06.2023 - Current
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Store Manager
Dollar General # 8479
02.2018 - Current
- Responsible for daily operation, meeting daily sales goals, hiring, training store team, reducing shrink, maintaining expenses and inventory
- Spent over a year going to other stores to reorganize teams and get stores in expected order for new Store Managers
- For the last 2 years, I have managed my home store to have optimized shrink percent, being ranked #1 for my District in shrink.
Store Manager
Dollar General
01.2021 - 06.2023
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Interacted well with customers to build connections and nurture relationships.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed and implemented successful staff incentive programs to motivate employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Dollar General # 8538
12.2017 - 02.2018
- Responsible for covering Store Manager duties when Store Manager was not available
- Was Acting Store Manager after resignation of Store Manager, responsible for daily operation, meeting daily sales goals, hiring, training store team, reducing shrink, maintaining expenses and inventory.
Assistant Store Manager
Dollar General # 10267
11.2017 - 12.2017
- Store did not have a management staff when I was placed, my responsibilities included daily operation, meeting daily sales goals, hiring, training store team, reducing shrink, maintaining expenses and inventory, along with reorganizing, getting store cleaned, stocked, up to date on all merchandising, inventory numbers updated and staff obeying company policies.
Relief Manager
Waffle House
05.2014 - 12.2017
- Responsible for store operations a various locations while Unit Managers were on vacation, training or days off
- Was working various shifts to cover for short staff and local events.
Acting Store Manager
Dollar General # 1026
12.2012 - 05.2014
- Store did not have a management staff when I was placed, my responsibilities included daily operation, meeting daily sales goals, hiring, training store team, reducing shrink, maintaining expenses and inventory, was also responsible for relocating store from location to the new location on Dedeaux Rd
- While store was still open for business
- Getting store for a Re Grand Opening and a new Store Manager
Store Manager
Dollar General # 8356
12.2010 - 12.2012
- Store did not have a management staff when I was placed, my responsibilities included daily operation, meeting daily sales goals, hiring, training store team, reducing shrink, maintaining expenses and inventory, was also responsible for relocating store from location to the new location on Gulf Ave.
Store Manager
Dollar General # 10767
05.2010 - 12.2010
- Responsible for daily operation, meeting daily sales goals, hiring, training store team, reducing shrink, maintaining expenses and inventory.
Assistant Store Manager
Dollar General # 1026
07.2009 - 05.2010
- Responsible for covering Store Manager duties when Store Manager was not available.
Store Manager
Clarke Oil 2 locations
06.2009 - 07.2009
- Left to return to Dollar General, after the death of my father.
Assistant Store Manager
Dollar General # 1026
03.2006 - 05.2008
- Store did not have a management staff when I was placed, my responsibilities included daily operation, meeting daily sales goals, hiring, training store team, reducing shrink, maintaining expenses and inventory.
Education
AS - Accounting Tech
MS Gulf Coast Community College
Gulfport, MS08.1999
Skills
- Cleanliness standards
- Order Management
- Table Setting
- Sales expertise
- Food safety practices
- Team Player
- Professional Appearance
- Warm and Friendly
- Supply Restocking
- Cleaning and sanitizing
- Food station setup
- Food Running
Mailing City
Gulfport
Mailing State
MS
Mailing Zip
39502
Mailing Address
P.O. Box 1211
References
- Rodney Johns, Former District Manager, Dollar General, (469)562-1471
- Veronica Torres, Former District Manager, Dollar General, (228)596-3985
- Alishia Jefferson, District Manager, Waffle House, (510)866-8501
- Christopher Patrick, Former Store Manager, Dollar General, (228)223-5169
Timeline
Server
Saltgrass Steakhouse
06.2023 - Current
Store Manager
Dollar General
01.2021 - 06.2023
Store Manager
Dollar General # 8479
02.2018 - Current
Assistant Store Manager
Dollar General # 8538
12.2017 - 02.2018
Assistant Store Manager
Dollar General # 10267
11.2017 - 12.2017
Relief Manager
Waffle House
05.2014 - 12.2017
Acting Store Manager
Dollar General # 1026
12.2012 - 05.2014
Store Manager
Dollar General # 8356
12.2010 - 12.2012
Store Manager
Dollar General # 10767
05.2010 - 12.2010
Assistant Store Manager
Dollar General # 1026
07.2009 - 05.2010
Store Manager
Clarke Oil 2 locations
06.2009 - 07.2009
Assistant Store Manager
Dollar General # 1026
03.2006 - 05.2008
AS - Accounting Tech
MS Gulf Coast Community College
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