SHELLEY PUCKETT
Louisville,KY
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged teamwork and equipment knowledge at Home Depot to improve tool rental efficiency and safety. Skilled in problem-solving and customer service, I significantly contributed to a positive and results-driven environment, ensuring high levels of repeat business and customer loyalty. Outgoing [Job Title] with [Number] years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes. Dedicated Airbnb Host with over [Number] years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates space tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs of up to [Number] guests concurrently. Manages portfolio of [Number]+ properties concurrently, overseeing maintenance, advertising and rentals. Dependable [Job Title] with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
29
29
years of professional experience
Work History
Tool Rental Associate
Home Depot
05.2022 - 05.2024
- Educated customers on proper tool maintenance, prolonging the lifespan of rented equipment.
- Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
- Performed routine maintenance on rental tools to guarantee their safety and reliability for each user.
- Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing.
- Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft.
- Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
- Supplied information about rental items to inform customers of tool availability and operation.
- Managed reservation system efficiently, ensuring availability of requested tools for customer pick-up dates.
- Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
- Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
- Regularly updated knowledge of industry trends, staying current on new tools and technologies available for rent.
- Assisted customers with troubleshooting tool issues, offering expert guidance and support.
- Used POS system to compute and receive payments for rentals.
- Streamlined tool rental processes for improved efficiency and faster customer service.
- Communicated clearly with both customers and colleagues alike regarding tool specifications, capabilities, limitations and potential applications.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Supported overall store success by assisting with additional tasks as needed, including stocking shelves, merchandising displays and conducting general maintenance activities.
- Developed proficiency across a wide range of rental tools types and brands through hands-on experience with daily operations.
- Participated in ongoing training programs to further develop technical skills as well as product knowledge base within the industry.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Collaborated with team members to optimize workflow and strengthen communication channels within the store.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Executed sales and marketing initiatives to increase revenue for company.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Placed sales calls and handled sales for incoming customer calls.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Demonstrated knowledge and applied proper food handling standards.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Provided callers with product and customer service information to foster brand loyalty.
School Bus Driver
Jefferson County School District
02.1995 - 11.2021
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
Education
High School Diploma -
Fairdale High School
Fairdale, KY06.1990
Skills
- Teamwork capabilities
- Dependability
- Safety Procedures
- Equipment knowledge
- Product Demonstration
- Cleanliness and orderliness
- Rental Agreement
- Rental Transactions
- Maintenance Management
- Reservations
- Contract Management
- Cancellations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Cleaning and sanitizing
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Cash Handling
- Accuracy and efficiency
- Relationship Building
- Team building
- Data Entry
- Self Motivation
- Product Knowledge
- Cash register systems
- Customer Transactions
- Analytical Thinking
- Equipment Inspections
- Professionalism
- Schedule Management
- Payment Processing
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Document Management
- Professional Demeanor
- Problem-solving aptitude
- Guest inquiries
- Product Promotion
Timeline
Tool Rental Associate
Home Depot
05.2022 - 05.2024
School Bus Driver
Jefferson County School District
02.1995 - 11.2021
High School Diploma -
Fairdale High School
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