Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Shelley Winberry

Jackson,TN

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager Account Resolution

Apria Healthcare
Jackson , TN
01.2022 - Current
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created weekly reports for senior management, summarizing operational performance metrics.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Developed and implemented strategic plans to achieve company objectives.
  • Streamlined communication channels, improving information flow and decision-making speed.

TM MGR ACCT RESOLUTION

Apria Healthcare
Jackson, TN
08.2019 - 01.2022
  • Conducted performance reviews for team members.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with regulatory requirements and industry standards.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Billing Center Quality Supervisor

Apria Healthcare
Jackson, TN
11.2018 - 08.2019
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Managed Payor Changes for NIV group and improved process to obtain authorization at the payor change completion.
  • Table F - data collection for all of Payor Change Dept.

Suspended Billing Supervisor

Apria Healthcare
Jackson, TN
11.2013 - 11.2018
  • Monitored accounts receivable aging reports to identify overdue payments, researched discrepancies, and took corrective action.
  • Created monthly financial statements for management review and analysis.
  • Worked closely with sales team to ensure that all orders are billed correctly prior to shipping goods out.
  • Implemented continuous improvement initiatives designed to streamline existing processes for greater operational efficiency.
  • Performed periodic audits of customer accounts to verify accuracy of charges billed against actual services rendered.
  • Managed multiple projects simultaneously while meeting strict deadlines.
  • Traveled to India, wave 1, to kick off Auth Initiative.

Collections Team Lead

Apria Healthcare
Jackson , TN
08.2011 - 11.2013
  • Conducted regular reviews with team members to ensure quality assurance standards were met.
  • Monitored daily performance metrics and provided feedback to staff on their progress.
  • Ensured compliance with federal, state, and local laws regarding debt collection practices.
  • Generated reports on outstanding balances due from customers for review by upper management.
  • Established relationships with external vendors in order to facilitate collection efforts when necessary.
  • Analyzed data trends related to collections activities and identified areas for improvement.
  • Resolved customer disputes and escalated issues as needed to management.
  • Achieved monthly collection targets through effective negotiation techniques.

Collections Agent

Apria Healthcare
Jackson , TN
11.2010 - 08.2011
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Resolved complex issues that arose during the collections process.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Maintained accurate records of collection activities in database system.
  • Adhered to all applicable laws, regulations, and company policies.

File Clerk

Apria Healthcare/Temp Agency
Jackson TN, TN
06.2010 - 11.2010
  • Verified accuracy of filing information prior to indexing documents into the system.
  • Provided support during document imaging projects by preparing paper records for scanning.
  • Organized and filed documents according to established procedures.
  • Sorted and distributed mail on a daily basis.
  • Performed data entry tasks related to filing activities.
  • Processed incoming mail by sorting, batching, and distributing documents for filing.

Education

Associate of Arts - Art Education

Lambuth University
Jackson, TN
05-1998

Skills

  • Business Administration
  • Financial Management
  • Policy Implementation
  • Strategic Planning
  • Expense Tracking
  • Project Management
  • Complex Problem-Solving
  • Cross-functional team management
  • Verbal and written communication
  • Staff Training and Development
  • Key Performance Indicators
  • Negotiation

Affiliations

  • Volunteer at Dream Center of Jackson - multifaceted faith based organization for homeless woman and children. Fundraising and Mentor

Certification

  • Kaizen Training - 1999
  • AR Certification - 2011
  • Time Study Specialist - 2003

References

References available upon request.

Timeline

Manager Account Resolution

Apria Healthcare
01.2022 - Current

TM MGR ACCT RESOLUTION

Apria Healthcare
08.2019 - 01.2022

Billing Center Quality Supervisor

Apria Healthcare
11.2018 - 08.2019

Suspended Billing Supervisor

Apria Healthcare
11.2013 - 11.2018

Collections Team Lead

Apria Healthcare
08.2011 - 11.2013

Collections Agent

Apria Healthcare
11.2010 - 08.2011

File Clerk

Apria Healthcare/Temp Agency
06.2010 - 11.2010

Associate of Arts - Art Education

Lambuth University

Similar Profiles

CREATE PROFILE
Shelley Winberry