Shelley Young
Tonganoxie,KS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Account Manager
Davidson Insurance
05.2016 - 04.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Claims
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Met existing customers to review current services and expand sales opportunities.
- Developed and implemented strategies to increase client retention.
- Liaison between Clent and Insurance Companies for Claims
Account Manager, Inside Sales
Bukaty Commercial Insurance
03.2014 - 05.2016
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Liaison between Client and Insurance Companies for Claims
- Utilized data and analytics to identify target markets and understand customer needs.
- Managed friendly and professional customer interactions.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Key Account Manager
Haake Companies Insurance
02.2003 - 05.2014
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms and other bid specifications.
- Met existing customers to review current services and expand sales opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
Education
CISR - Personal And Commercial Insurance
Sate Insurance
07.2004
High School Diploma -
Parkhill High School
7701 NW Barry Road Kansas City MO 6415305.1978
Skills
- Employee Mentoring
- Collaborating with Insurance Companies
- Client Relations
- Revenue Growth
- Prioritizing Workflows
- Excellent Communication Skills
- Product Training
- Business Needs Assessment
- Customer Rapport
- Issue Resolution
- Acquiring New Customers
- Customer Satisfaction
- Payment Collecting
- Client Rapport-Building
- Time Management
- Revenue Retention
- Sales
- Staff Management
- Customer Relationship Management
- Markets Understanding
- Managing Multiple Tasks
Timeline
Account Manager
Davidson Insurance
05.2016 - 04.2018
Account Manager, Inside Sales
Bukaty Commercial Insurance
03.2014 - 05.2016
Key Account Manager
Haake Companies Insurance
02.2003 - 05.2014
CISR - Personal And Commercial Insurance
Sate Insurance
High School Diploma -
Parkhill High School
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