Shelley V. Sharp Wittschiebe
Kent,WA
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
48
48
years of professional experience
1
1
Certification
Work History
South Region Operations Manager
WA State Ferries
05.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Workforce Development Lead, Terminal
WA State Ferries
Seattle, WA
01.2017 - 06.2017
- Examined effectiveness of corporate trainings and programs to promote efficient skills development education.
- Facilitated job seeker pre-employment seminars with prospective employees.
- Guided new hire program of 64 participants through enrollment processes.
- Produced training materials such as manuals, guides and learning modules to reiterate information shared in training sessions.
- Administered information and education to terminal employees about available programs.
Safety Management System Auditor
WA State Ferries
12.2013 - Current
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Extensive knowledge of WSF Safety Management Systems
Payroll Auditor
WA State Ferries
01.2009 - 12.2016
- Identified management control weaknesses and provided value added suggestions for remediation.
Terminal Operations Supervisor
WA State Ferries
12.2005 - 01.2017
- Direct Terminal Operations, following safety standards regarding scheduling of fueling and disposal of septic systems and hazardous wastes
- Ensure proper staffing for operation and traffic needs
- Communicate with passengers, vessel crews and staff concerning terminal operations
- Oversee preparation of payroll, and audit reports, including preparation of Work Orders, stores requisitions, deposits and personnel forms
- Interact with federal, state, and local agencies
Lead Software|Hardware Tester
EFS, IT Dept, WA State Ferries
10.2005 - 07.2009
- Collaborated with QA team to test software quality through manual and automated testing.
- Detail oriented, identified, documented and evaluated software faults and worked through problem solving
- Determined solutions and or work around processes and reported those to Operations Lead.
- Extensive knowledge of WSF Tariff, and Revenue Collection Policy and Procedures
Route Committee Member-Colman Dock
WA State Ferries
Seattle, WA
01.2001 - 01.2005
- Attended committee meetings to propose, discuss and advance operational solutions.
- Investigated internal issues to find root causes and revamp response policies. E
- Bridge communication gaps between multiple departments.
Small Parts Coordinator/Production
K2 Cooperation
05.1993 - 04.1999
- Oversaw inventory management, parts coordination and product part tracking
- Managed team of 5-8 employees that established lower production time to complete work orders
- Analyzed, tracked, and confirmed work orders and deliveries; produced reports for Supervisors
- Worked with intermediate Accounting software and used Microsoft operating systems and applications
- Through consistent work ethic, appointed to SPC IV program which maintained records for Production Manager.
Education
Some College (No Degree) - Accounting
Clover Park Technical College
Lakewood, WASkills
- Environmental Quality
- Train Staff
- System Review
- Improve Procedures
- Conduct Observations
- Personnel Interviewing
- Risk Assessment
- Self-Motivated
- Decision-Making
- Active Listening
- Team building
- Flexible and Adaptable
Accomplishments
Assistant Secretary Teamwork Award, Triangle Schedule Implementation Team, June 19, 2019
Certification
- Certified Specimen Collector Training Specimen Collector Instructor, Bostec Inc. - March 22, 2018-March 22,2023
- Intermediate Incident Command System-300, for Expanding Incidents (G-300) - June 7, 2017, WA Emergency Management Division
- Emergency Management Institution|FEMA IS-100|IS-200|IS-700|IS-800
- QMII Certification, Quality Management Systems|Management Systems Auditing Quality Management International, Inc - December 18, 2013
Volunteer
- Assistant Director, Outdoor Weekend Learning for Adult Volunteers, Girl Scouts of Western Washington, 2023
- Service Unit Co-Manager Kent-Evergreen, Girl Scouts of Western Washington 2022-Current
- Facilitator, Volunteer Learning Department, Girl Scouts of Western Washington, Covering a range of subjects from adult learning principles to creating inclusive learning environments. Emphasis of Outdoor Skills, 2021-Current
- Director, Kent-Evergreen Day Camp, Girl Scouts of Western Washington 2018-Current
- USA Archery Certified Level 1 Instructor, 2018-Current
- Den Leader, Cub Scouts, 2018-Current
- Troop Leader, Girl Scouts of Western Washington, 2016-Current
- Soccer Coach, 1999,2017,2019,2021
Timeline
South Region Operations Manager
WA State Ferries
05.2017 - Current
Workforce Development Lead, Terminal
WA State Ferries
01.2017 - 06.2017
Safety Management System Auditor
WA State Ferries
12.2013 - Current
Payroll Auditor
WA State Ferries
01.2009 - 12.2016
Terminal Operations Supervisor
WA State Ferries
12.2005 - 01.2017
Lead Software|Hardware Tester
EFS, IT Dept, WA State Ferries
10.2005 - 07.2009
Route Committee Member-Colman Dock
WA State Ferries
01.2001 - 01.2005
Small Parts Coordinator/Production
K2 Cooperation
05.1993 - 04.1999
Some College (No Degree) - Accounting
Clover Park Technical College
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