SHELLI OLIPHANT
Weddington,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over 22 years of superior Image industry performance. Operational acumen to guide and successfully lead a team of manager and consultants to outperform other regions, while keeping an eye on the bottom line. Organized and attentive to detail with aptitude for training document creation and program management.
Overview
19
19
years of professional experience
Work History
REGIONAL DEVELOPMENT MANAGER
ClearChoice
06.2023 - Current
- Collaborated with other Regional Development Managers to share best practices and drive nationwide consistency in company policies and procedures.
- Managed a team of PEC's, resulting in improved performance and increased revenue.
- Evaluated staff performance regularly, providing constructive feedback and creating development plans when needed.
- Analyzed sales data to identify areas of opportunity for improvement, implementing targeted initiatives that yielded positive results.
- Optimized email campaigns to increase CALL-BACKS AND FOLLOW-UP STARTS.
Traveling Patient Education Consultant
ClearChoice Dental
02.2022 - Current
- Partnered with prospective Patients to educate and assist in their sales process
- Effectively managing follow up process by reaching out to potential patients who have already expressed an interest to help educate them on the process, identify where they are in their decision making process.
- Utilizing organization skills to keep patients in different locations engaged thru follow-up best practices
Certified Health Coach
Bella Body And Life
07.2020 - 02.2022
- Assisted clients in finding new ways to inspire healthier habits.
- Assisted with development of improved seminars and training materials.
Market Manager
Hair Club
10.2017 - 07.2020
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Coached sales team members in effective selling strategies and closing techniques.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Developed GROW Model, that utilized performance plans to increase bottom line in 30,60 or 90 day plan
- Developed Training systems and improved all training formats
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed annual budget allocations, ensuring effective resource utilization for maximum ROI.
General Manager
Hair Club
01.2016 - 07.2020
- Ranked highest increase in CM year over year
- Sales management overseeing revenue in excess of 4 million annually
- Designed modern employee recognition program which boosted productivity and improved morale
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Sales/National Sales Trainer
Hair Club
08.2005 - 01.2016
- Worked with Dr's and Medical Team for all surgical appointments
- Assessed training program effectiveness on regular basis and improved upon deficient areas
- Designed and implemented sales training program and documentation
- Developed and led group training courses to align with corporate sales and service goals
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
Education
St. Pete College
St. Petersburg, FL1987
Skills
- Established track record of exceptional sales results
- Relationship building
- Sales team recruitment
- Training program development
- Budgeting and Allocation
- Sales team development
- Training documentation
Accomplishments
- Training, coaching and mentoring in excess of 200 sales consultants and managers.
- President's Club 2009,2010, 2012,2013, 2015.
- Increased contribution margins by 50% in Companies underperforming centers.
- Developed and pioneered Field Operation Specialist Position
- Part of the corporate onboarding team
Timeline
REGIONAL DEVELOPMENT MANAGER
ClearChoice
06.2023 - Current
Traveling Patient Education Consultant
ClearChoice Dental
02.2022 - Current
Certified Health Coach
Bella Body And Life
07.2020 - 02.2022
Market Manager
Hair Club
10.2017 - 07.2020
General Manager
Hair Club
01.2016 - 07.2020
Sales/National Sales Trainer
Hair Club
08.2005 - 01.2016
St. Pete College
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