Shelli Aljamie
Orange,CA
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Office Manager
Linnert Roofing, Inc.
Orange, CA
10.2007 - Current
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Office Manager
A J Electric
Tustin, CA
02.1990 - 09.2007
- Responded to customer inquiries via phone or email in a professional manner.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Skills
- Microsoft Office
- Customer service
- Effective communication
- Customer relations
- Organizational skills
- Administrative support
- Time management
- Problem solving
Certification
- Notary Public
Timeline
Office Manager
Linnert Roofing, Inc.
10.2007 - Current
Office Manager
A J Electric
02.1990 - 09.2007