Shelli-Ann Dillon
Queens,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Creative and flexible Online Teacher with 20+ years of experience supporting student achievement through innovative learning modules and assessment. Collaborative drafter of thoughtfully tailored educational plans, diversifying online offerings and adapting to student feedback. Energetic and engaging educator, garnering unprecedented student engagement through personal touch to each lesson.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Online Educator
Independent Contractor
01.2022 - Current
- Subject matter expertise-strong knowledge and expertise in all subjects taught virtually
- Tutor students in all levels of biology (elementary, high school, college)
- Prepare new educators for teaching certification exams (Multi-Subject CST etc.)
- TEFL Certified to effectively teach English language skills to non-native speakers
- Proficiency in using various online platforms, tools and technology to deliver engaging and interactive lessons
- Design and develop curriculum that aligns with the learning objectives and standards for various states/countries offering Biology/Advanced Biology or TEFL education
- Skilled in differentiating instruction to meet the diverse needs of students including English language learners
- Strong communication skills to effectively convey information, explain complex concepts and provide feedback to the students
- Ability to adapt teaching methods and strategies to cater to the online learning environment and the needs of individual students
- Skilled in designing assessments, evaluating student progress and providing constructive feedback to support student learning and growth
- Awareness and understanding of cultural differences to create an inclusive and respectful learning environment for students from diverse backgrounds
- Ability to collaborate with colleagues, parents and students to create a supportive learning community and enhance the overall learning experience.
Customer Service Manager
TripAdvisor
05.2020 - 02.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Special Education Teacher/HS Biology Teacher
Eagle Academy of Southeast Queens
01.2016 - 01.2022
- Living Environment Regents Educator for 8th thru 12th grade
- Science Department Chair
- UFT Chapter Leader
- Member of School Leadership Team
- Member of Professional Development Committee
- Member of School Safety Committee
- Attended professional development meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Collaborated with colleagues through Integrated Collaborative Team Teaching and planning
- Maintained student grades, attendance and behavior records via online website to ensure communication with students and their families
- Conferred with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems
- Utilized technology (smart board, Elmo, IPad and Laptops) to promote and assess student learning
- Prepared, administered, and graded tests and assignments to evaluate students' progress
- Used data from formative and summative assessments to drive instructional practices
- Maintained accurate and complete student records, and prepared reports on children and activities, as required by laws, district policies, and administrative regulations
- Instructed through lectures, discussions, and demonstrations in one or more subjects, such as English, Mathematics, Science or Social studies
- Facilitated student-led, project-based assignments to foster student exploration and learning
- Monitored teachers and teacher assistants to ensure that they adhere to inclusive special education program requirements
- Developed and implemented curriculum for Science Department
- Conducted Remote instruction for 2 years during the COVID-19 Pandemic.
Special Education Teacher
Leonardo DaVinci Middle School
01.2009 - 01.2016
- Serviced students with special needs through differentiated class instruction
- Updated documentation on students' individual educational plans
- Facilitated Annual Reviews for each student in yearly caseload
- Managed Individual Educational Plan completion, conferring with all teachers who service each student, to ensure that mandated time constraints are met
- Attended professional development meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Collaborated with colleagues through Integrated Collaborative Team Teaching and planning
- Maintained student grades, attendance and behavior records via online website to ensure communication with students and their families
- Conferred with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems
- Created and established a learning environment based on the core values of Leadership following the 'Leader In Me' model of behavior
- Utilized technology (smart board, Elmo, IPad, Laptops) to promote and assess student learning
- Prepared, administers, and grades tests and assignments to evaluate students' progress
- Used data from formative and summative assessments to drive instructional practices
- Maintained accurate and complete student records, and prepared reports on children and activities, as required by laws, district policies, and administrative regulations
- Instructed through lectures, discussions, and demonstrations in one or more subjects, such as English, Mathematics, Science or Social studies
- Facilitated student-led, project-based assignments to foster student exploration and learning
- Monitored teachers and teacher assistants to ensure that they adhere to inclusive special education program requirements
- Utilized Spanish language technology effectively communicate with parents and families within the community.
Mathematics Department Head/ Founding Teacher
Roads Charter School 1
01.2012 - 01.2014
- Member of the Academic Board
- Attended all meetings, served on sub-committees as needed and accurately represented the views of the Department to the Administration as well as the views of the Director of Curriculum and Instruction and Administration to the members of the department
- Convened monthly department meetings, prepared an agenda and published minutes with copies to each department member, the Principal and the Director of Curriculum and Instruction
- Supported Mathematics Department members through observations, coaching and individual and group discussions on Best Practice techniques
- Reviewed assessment data submitted by department members and worked in collaboration with the Director of Curriculum and Instruction to ensure that data is rigorous and aligned with the Common Core standards and requirements
- Developed and implemented curriculum that was aligned to NYS Common Core Standards
- Used Standards-Based grading system aligned with mastery outcomes to track and assess student mastery
- Facilitated ongoing evaluation of assessment data to reform instruction to meet the needs of students throughout the year
- Taught 4 classes of Integrated Algebra, in an ICT setting, serviced both special education and general education students
- Participated in IEP annual review meetings for all students in my classes, completing teacher reports and updating annual goals in preparation for these meetings
- Facilitated Parent Teacher Conferences, discussing student progress and needs with family caretakers, and serving as a liaison between parents and school community as well as a source of information for parents with questions and concerns pertaining to the Mathematics Department
- Created and maintained a learning environment in which students felt safe and supported while practicing the schools' core values.
Phoenix Online Instructor, Adjunct Professor
Phoenix University
01.2008 - 01.2009
- Applied education and professional training towards facilitating online classes in General Studies, to adult students, nationwide
- Planned course instruction based upon approved syllabus/outline provided, to assure course content and objectives were met
- Utilized a variety of teaching styles and methods to accommodate diverse learning styles of students
- Designed, administered and graded examinations to assess achievement of course objectives as identified in the syllabus.
Special Education Teacher
Far Rockaway High School
01.2005 - 01.2009
- Served as a Dean of Students, implementing safety and behavioral protocols
- Issued suspensions, detentions, and parent conferences where appropriate
- Worked as a liaison between teachers and students as well as parents and students while enforcing rules and regulations to ensure the safety of the students and staff that work in the building
- Developed and implemented individualized education program for each special education student
- Actively supported teaching professionals on effective work strategies with Special Needs students, maintaining a strong focus on learners with ADHD and severe emotional disabilities
- Facilitated presentations and recommended readings while providing interventions and methods on successful behavior management
- Prepared and conducted three professional development workshop training courses over the span of the school year (per semester) on behalf of the Special Education Department
- Facilitated trainings focused on IEP implementation, Collaborative Teaching, as well as Differentiated Instruction.
Special Education Teacher/ Department Chair
Leadership Training Institute
01.2003 - 01.2005
- Taught English, History and Character Education to at-risk youth in the Nassau area, specifically the Nassau Juvenile Detention Center and Group Homes affiliated with Leadership Training Institute
- Provided Mentoring to youth in the Hempstead and Freeport School Districts through BOCES
- Supervised 11 teachers with the planning and implementing of their lesson plans
- Met with these teachers weekly to discuss the direction and rigor of the course materials as well as meeting the needs of students with disabilities
- Evaluated teacher lesson plans and made adjustments where necessary
- Facilitated monthly observations to assist teachers in best practice techniques
- Attended court to advocate for students as it pertained to their educational progress.
Education
Master of Education - Education
Queens College
Queens, NY05.2008
Bachelor of Science - Political Science
Long Island University
Brooklyn, NY12.2004
Skills
- Problem-solving abilities
- Customer Service
- Client Relations
- Live chat support
- Staff Management
- Complaint resolution
- Professional telephone demeanor
- Curriculum Development and Design
- Interactive Classroom Instruction
- Differentiated Instruction
- Lesson Planning
- Project-based learning
- Online Assessment Techniques
- Professional Development
- Multicultural Education
- Educational Leadership
- Time Management
- Staff Development
- E-Learning Platforms
- Teaching English as a Second Language
Certification
- NYS Certification- Students with Disabilities Middle School 5-9
- NYS Certification- Generalist Middle School 5-9
- Read 180 Certified (2005)
- TEFL Advanced Certification
- IELTS Certified Instructor
- Certified Yoga Instructor (200-Hours)
- Certified Nutritionist and Dietician
- Certified Life Coach
- Bookkeeping Intuit Certification
Coachingexperience
- Track and Field - Head Coach
- Volleyball - Head Coach
- Dance Instructor - Choreographer/Teaching Artist, West African/Afro-Caribbean Dance; Modern; AfroBeat; Dancehall; Amapiano
- Yoga- Personal Trainer
- Educational Coach/Business Coach
Professional Development
- Restorative Practice
- Leader In Me
- Alternate Assessment Administration and Scoring
- RBT(Research for Better Teaching) Yearly Professional Development
- 3-Day NWEA Mathematics Conference (Las Vegas, Nevada)
- Common Core Curriculum Standards
- PD360
- READ 180 Certification Training (2005)
- Differentiating Instruction in Language Arts
- FISH Philosophy (2006-07)
- Crisis Prevention Training, Behavior Modification, Prevention and Intervention Training (2007)
- NY Learns
- IEP and State Standards
- Thinkfinity
- ADHD and Behavior Modification
- Collaborative Team Teaching
- Differentiated Instruction
- Classroom Management
Timeline
Online Educator
Independent Contractor
01.2022 - Current
Customer Service Manager
TripAdvisor
05.2020 - 02.2024
Special Education Teacher/HS Biology Teacher
Eagle Academy of Southeast Queens
01.2016 - 01.2022
Mathematics Department Head/ Founding Teacher
Roads Charter School 1
01.2012 - 01.2014
Special Education Teacher
Leonardo DaVinci Middle School
01.2009 - 01.2016
Phoenix Online Instructor, Adjunct Professor
Phoenix University
01.2008 - 01.2009
Special Education Teacher
Far Rockaway High School
01.2005 - 01.2009
Special Education Teacher/ Department Chair
Leadership Training Institute
01.2003 - 01.2005
Master of Education - Education
Queens College
Bachelor of Science - Political Science
Long Island University
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