Shelli-Ann Hall

• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Obtained patient vital signs and input/output measurements
• Comforted and counseled patients and families throughout care process.
• Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
• Administered medications/injections to ensure adherence to treatment plans, improving health outcomes.
• Provided patient education on health care issues and prescribed medications.

• Enhanced patient care by conducting over 100 comprehensive assessments monthly, leading to the development of personalized care plans and policies for each patient.

• Strengthened patient outcomes through precise administration of medications, continual vital signs monitoring, and systematic documentation, resulting in a 25% decrease in recovery time and a 20% reduction in readmission rates.

• Provided over 30 detailed reports weekly to the nurse on duty, each of them containing enough information for necessary follow-up measures.

• Conducted resident rounds, change and direct care for C.N.As to nursing supervisor, physicians and responsible parties.

• Followed all established nursing practices, facility policies and state laws when handling controlled drugs, admits, discharges, and resident transfers.

• Spearheaded the counseling of nursing assistants on an ongoing basis, and actively participated in about 20 employee assessments per quarter with the shift supervisor. Consistent recommendations for critical activities were made, which led to improved team development and performance.

• Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
• Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.

• Increased patient satisfaction by 25% by providing efficient and empathetic service, lowering check-in and check-out times by an average of 5 minutes per patient.

• Streamlined appointment scheduling systems, resulting in a 30% enhancement in patient flow and a 15-minute reduction in average wait times.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected copays and process payments towards account balances.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Applied effective customer service when scheduling appointments, collecting copays and handling wellness store purchases.

• Forged a positive environment when escorting patients to examining rooms and provided heat and cold packs when necessary.

• Operated a central telephone multi-line system, processing an average of 50 insurance verifications, benefit inquiries, and authorizations per day, ensuring accuracy and timely resolution.

• Maintained a safe and clean facility, ensuring a positive environment for all users.
• Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
• Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
• Enhanced participant enjoyment by creating and implementing diverse recreational activities.
• Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
• Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.