Shelli Cramer
Paulding,OH
Summary
Experienced production team leader and mentor knowledgeable about manufacturing industry and processes. Directed and motivated team members to accomplish often challenging performance and quality objectives. Successful at improving steps in standard work flow to improve operator performance, efficiency rates, and ergonomics. Advanced knowledge in automotive manufacturing, quality, production, inventory, safety and entry-level management. Strong professionalism and communication skills with the ability to multi-task and handle a fast-paced production floor.
Overview
18
18
years of professional experience
Work History
Production Welder/Production Team Leader
NASG Seating-Paulding
Paulding, OH
01.2012 - 04.2022
- Monitored and evaluated my zone, identifying and targeting opportunities for improvement in production performance and quality.
- Maintained clean, organized, and safe production areas to avoid accidents or unnecessary work delays due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing employee or production issue directly, promptly, and professionally.
- Evaluated employees' strengths and performance and assigned tasks based upon experience and training.
- Collaborated with entire management team and production staff to improve operations across materials handling, production and shipping. Maintained good communication with all levels within the manufacturing facility.
- Daily inspected finished goods produced in my zone for quality and adherence to our customer requirements.
- Assembled wires and components into a weld fixture that were then robotically welded into a car seat frame.
- Implemented updated operator instructions and created new Standard Work Packages for different welders to improve ergonomics for operators and improve production efficiency.
- Monitored employee actions for adherence to company handbook policies and safety standards.
- Administered disciplinary action (verbal and written write-ups) for operators who violated policies. Discussed and wrote improvement plans with operator all while maintaining a helpful, positive attitude.
- Hosted morning meetings for my zone that included previous day's performance and OEE rates, any current quality or maintenance concerns, and a safety talk. Maintained helpful, positive attitude with all of my co-workers.
- Submitted continuous improvement ideas and followed up with operators to get their feedback.
- Assisted the operators in stocking cell with needed materials, printing finished good labels, relieving them for restroom breaks-all in order to maintain the highest performance rate and Operational Equipment Efficiencies over all three shifts and zones.
- Identified maintenance and quality issues and worked with affected personnel and maintenance to troubleshoot ideas for improvement.
- Performed monthly LPA audits, documented findings, and devised plan for areas that needed improvement.
- Mentored new hires on all areas of their job duties and trained them on loading procedure and Shop Edge software. Including educating them on weld defects, safety issues, and performance expectations.
- Built confidence in operators and set daily production goals for them to achieve.
- Performed quarterly work evaluations with Group Leader for zone operators and met with team member to discuss skills and areas needing improvement.
- Logged all quality issues and materials placed on hold in QCB software which is used by quality department to track and record quality data.
- Maintained inventory by doing monthly cycle counts on parts used in my area.
- Evaluated all employee skills and knowledge on a regular basis, and mentoring those with lagging skills.
- Regularly checked shipping schedule to insure we were meeting customer order dates.
Front Desk Dental Receptionist
Sarah J. Mowery, D.D.S.
Antwerp, OH
05.2010 - 11.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to schedule patient appointments, address patient complaints, or insurance claims, and follow-up with them after.
- Resolved patient issues in a timely and professional matter.
- Maintained files and kept them organized alphabetically.
- Made daily phone calls for patients with insurance claim issues and prior-authorizations for treatment.
- Confirmed appointments for next work day by calling each patient for reminder and confirmation.
- Maintained confidentiality with all patient records and personal information.
- Worked with other members of the dental team to share knowledge and learn other areas of dental office process.
- Attended training sessions for CPR and first aid.
Front Office Clerk/Cashier
Chief Supermarkets
Paulding, OH
09.2008 - 05.2010
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Relieved cashiers for breaks to ensure the shortest wait time for customers.
- Prepared all cashier drawers and counted all drawers from previous shift.
- Found errors in transactions to balance store finances and made daily deposits to the local bank.
- Maintained good customer service skills to ensure customer satisfaction.
- Motivated and mentored cashiers and baggers to ensure timely service to all customers.
- Completed daily housekeeping and organization to maintain a clean, eye-catching grocery store.
Trainer/ Glass Inspector
Spec Temp
Antwerp, OH
05.2004 - 08.2008
- Trained employees on quality and inspection standards and all company policies
- Reported machine defects and collaborated with team members for trouble-shooting.
- Recorded rejected product or raw material problems in daily production report.
- Documented appropriate order quantities and defects for next process
- Thoroughly inspected glass for scratch defects among several others, reported problems quickly, and maintained inspection and packing in fast-paced manufacturing plant.
- Performed hourly production tracker
- Participated in continuous improvements
Education
No Degree - Early Childhood Education
The University of Findlay
Findlay, OHHigh School Diploma -
Paulding Exempted Village Schools
Paulding, OH05.2003
Skills
- Quality Inspections and Reporting
- Output Improvements
- Safety Standards Compliance
- Knowledge of Manufacturing and Production Processes
- Teamwork and Communication
- Continuous Improvements
- Defect Identification
- Incident Management
- Equipment Efficiency
- Handheld Scanners
- Root Cause Analysis Participation
- Maintaining Clean Work Areas
- Resource Utilization
- Assessing Production Schedules
- Motivational Leadership
- Lean Kaizen
- Inventory Reports
- Productivity Performance
- Employee Performance Reviews
- Training New Team Members and Senior Operators
- Team Meetings
- Checking and Gauging
- Visual Inspections
- Preparing Shipments
- Monitoring Inventory Materials
- Pallet Jacks
- Corrective Actions
- Employee Relationships
- Scheduling
- Production Documentation
- Training Initiatives
- Multi-tasker
- Communication and Written Skills
- Proficient in basic computer software and Shop Edge and QCBD software
- Excellent at communicating and maintaining good work relationships with all members within the company
Accomplishments
- Supervised TQPS training team of 8 members from 3 facilities within the company who specialized in all different process levels. Effectively led group in presenting our implemented continuous improvement ideas for raising mig welder efficiency 15%. Was awarded "Most Valuable Player" of my team which was chosen by upper-management including the following-Manager of Operational Excellence, Operations Manager, Production Manager, Quality and Engineering Managers, and several others.
- Achieved highest performing zone of the year by leading, mentoring, and assisting production team members in achieving highest OEE's and performance rates overall shifts.
- Completed several DDI leadership training courses where we practiced effectively using the communication and leadership skills that were explored.
- Knowledge in Kaizen and the pillars of focus in Total Quality Process Managment.
Gardening, Home decorating, Crafts, Fishing
In my free time I enjoy gardening, making wreaths, floral arrangements, and other craft projects, and spending time with my son exploring life's pleasures.
Timeline
Production Welder/Production Team Leader
NASG Seating-Paulding
01.2012 - 04.2022
Front Desk Dental Receptionist
Sarah J. Mowery, D.D.S.
05.2010 - 11.2011
Front Office Clerk/Cashier
Chief Supermarkets
09.2008 - 05.2010
Trainer/ Glass Inspector
Spec Temp
05.2004 - 08.2008
No Degree - Early Childhood Education
The University of Findlay
High School Diploma -
Paulding Exempted Village Schools
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