SHELLI-DAWN INGRAM
Bronx ,NY
Summary
Higher education advising and student services professional with 15+ years of experience supporting academic programs, guiding diverse student populations, and improving retention and progression outcomes. Skilled in graduate advising, orientation development, academic planning, data management, and cross-department collaboration. Recognized for strengthening student engagement, designing efficient advising workflows, and providing compassionate, accurate, student-centered guidance.
Overview
20
20
years of professional experience
Work History
Academic Support & Childcare Coordinator
Henriques Family
Bronx, USA
01.2018 - Current
- Manage academic and administrative functions mirroring higher education advising, planning, and student development principles.
- Develop personalized academic support plans, boosting children's performance by 75%.
- Manage complex calendar including school, extracurricular, and personal schedules.
- Build task-tracking systems that improved goal and appointment completion by 60%.
- Act as liaison between families, schools, and service providers, ensuring clear communication.
- Oversee administrative tasks: documentation, supply coordination, and virtual learning setup.
Project & Administrative Coordinator
ARC of Westchester
Hawthorne, USA
04.2013 - 11.2017
- Supported large-scale service operations through program coordination, process improvement, and stakeholder communication.
- Reduced operational costs by 15% through workflow improvements and staff reallocation.
- Managed scheduling for executives and coordinated department-wide calendars.
- Created policy manuals and SOPs that enhanced onboarding and daily operations.
- Coordinated meetings and managed office inventory and procurement for 20+ staff.
- Improved administrative efficiency through process documentation and task prioritization.
- Facilitated department events, and workshops to enhance cross-functional communication and service quality.
Loan Advocacy Assistant/Student Support
Monroe University
New Rochelle, USA
05.2012 - 04.2013
- Provided advising, financial counseling, and academic support to a diverse student population.
- Counseled 500+ students on financial aid and repayment, reducing loan default rates by 6%.
- Facilitated financial literacy workshops to strengthen student understanding of aid, budgeting, loan management and academic requirements.
- Maintained accurate student records in compliance with federal and institutional guidelines.
- Responded to student inquiries via phone, email, and in-person with high satisfaction rates.
- Partnered with financial aid and registrar offices to support seamless student services.
Academic Advisor & Administrator
Northern Caribbean University
Jamaica, West Indies
09.2005 - 09.2010
- Provided comprehensive undergraduate advising, academic planning, and program coordination for large student populations.
- Advised 1,000+ students in degree planning, course selection, registration, and graduation readiness, raising retention by 15%.
- Collaborated with registrar, academic affairs, and student affairs offices to coordinate academic planning, audits, and course scheduling, ensuring accurate and timely degree completion.
- Introduced a streamlined advising and scheduling system that cut processing time by 70%, improving advising efficiency and service quality.
- Planned and executed large-scale academic events, including orientation, graduations, and honor convocations, boosting student engagement and satisfaction.
- Mentored at-risk students using data-informed strategies, leading to measurable improvements in academic performance and progression.
Education
Master of Business Administration -
Monroe University
New Rochelle, NYBachelor of Science - Business Administration
Northern Caribbean University
Jamaica, West IndiesSkills
- Graduate Advising & Academic Planning
- Orientation Development
- International Student Support
- Student Success & Retention
- Program Coordination
- Graduation Audits
- Academic Policy & Compliance
- Advising Technology Support
- Data Management
- Student Affairs Collaboration
- Workshop Facilitation
- Communication
- SIS Tools
- Microsoft Office Suite
- Student Information Systems
- Document Management Systems
- Virtual Meeting Platforms
- Academic Advising Software
Timeline
Academic Support & Childcare Coordinator
Henriques Family
01.2018 - Current
Project & Administrative Coordinator
ARC of Westchester
04.2013 - 11.2017
Loan Advocacy Assistant/Student Support
Monroe University
05.2012 - 04.2013
Academic Advisor & Administrator
Northern Caribbean University
09.2005 - 09.2010
Master of Business Administration -
Monroe University
Bachelor of Science - Business Administration
Northern Caribbean University